While on a location shoot in Orlando my iMac wouldn't boot. Well.. I found out it was booting... no display/screen action. After 2 mornings of weirdness and safe boots, PRAM resets, etc... I caved and called Reboot. He rang me back within a very short time and attempted to find the problem. The video came on right before he called... so I was reluctant to do anything except finish the shoot. This morning it was the same... so I booted it and went outside. Approx. 45 minutes later I came back in and the video was fine. So apparently when it warms up... it works.
It was still under a 3 year warranty, so I took it to the Apple Genius counter and they agree... either the vid card or the monitor/screen. The tentative invoice said vidcard would be 149.00 and a monitor would be $510.00. So glad I ponied up the $80 bucks or so for the extended. Should have it back in 5-7 days if it's the card... and only a couple of days if it's the screen. The vid card wasn't in stock.
Issue: Customer states that video intermittently more times than not video does not display at start up Steps to Reproduce: Verified at bar, able to get video on external when not available on internal display Proposed Resolution: Replace LCD if issues persists replace graphics card Cosmetic Condition: Minor scratching and abrasions on enclosure bottom right and top left Estimated Turn Around Time: We'll call you in 3 - 5 days Work Authorization: Customer is aware of data loss and has been quoted 5-7 days Mac OS Version: 10.6.8 Hard Drive Size: na Memory Size: na iLife Version: Unknown Alternate Pickup:
Repair Estimate Item Number Description Price Amount Due 661-5568 Display, LCD, 27-inch $ 510.23 661-5579 Card, Video, ATI Radeon HD 5670 512MB GDDR3 SDRAM $ 112.50 S1490LL/A Hardware Repair Labor $ 39.00 Total (Tax not included) $ 661.73
Been working all weekend getting a client HIPAA compliant on their computers for an upcoming inspection. What a major PIA.
I can understand wanting to protect patient medical/financial records, but as you can imagine dealing with the govt is dealing with the redundancy in the department of redundancy department.
It's been quite a learning experience. I've always been good about security and passwords etc, much to the chagrin of the employees, but they're really going to like what they find tomorrow morning when they get to work.
Xplain's use of MacNews, AppleCentral and AppleExpo are not affiliated with Apple, Inc. MacTech is a registered trademark of Xplain Corporation. AppleCentral, MacNews, Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, MacTech Central, MacTech Domains, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corp. Sprocket is a registered trademark of eSprocket Corp. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders.
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.