Now Up to Date Tries to Launch But Disappears

Posted by: gilbert23b

Now Up to Date Tries to Launch But Disappears - 08/10/09 05:43 AM

Hi, I did a cursory search but didn't see this in the forum or in the support guide, apologies if I missed it.

I just returned from vacation and went to launch Now Up to Date - it seems like it's going to start - the initial screen comes up, but then it all just disappears. I can still see the icon in my lower right tray and can right click - I tried going to individual events for the day, to preferences - all that, it just does the same thing - the launch screen comes up for about 1 second and then poof.

I closed it and restarted it several times and also restarted my computer. I also went into the program files folder and tried launching it directly from there by double clicking on the programs, when I did that, I received a "Unhandled Exception: c0000005 At address: 7c911689" error box.

I am running XP and my version is 4.5.5.1

Thanks for any assistance!
Posted by: ryoder

Re: Now Up to Date Tries to Launch But Disappears - 08/20/09 09:37 AM

For an unhandled exception error under Windows, try the following:

First, try opening the sample files. These should be found here:
C:\Program Files\Now Software\Now Contact\Sample Contact File.nct
and
C:\Program Files\Now Software\Now Up-to-Date\Sample Calendar.nct

If that gives you the same error, try refreshing prefs:

1) Quit Now Up-to-Date and Now Contact.

2) Go To:
C:\Documents and Settings\{your login name}\Application Data\Now Software

[NOTE: The Application Data folder is hidden. If you can't see it please go into Folder Options in the control panel and set it to show all hidden files.]

3) There you'll find folders named Now Up-to-Date Prefs, Now Contact Prefs, and Nudcw. Delete those folders.

4) Now, Double Click on your original calendar and contact files and make them primary. Then link them together again through Preferences.
Posted by: gilbert23b

Re: Now Up to Date Tries to Launch But Disappears - 08/26/09 12:30 PM

ok, well I reinstalled it and that worked for a while, now today I am getting the unhandled exception errror again, so I followed your instructions and it still didn't work - however I was unsure of the location of the original files below? If they were in the program files--->now software folders, then that didn't work either

Quote:

4) Now, Double Click on your original calendar and contact files and make them primary. Then link them together again through Preferences.