Cannot Start Now Up to Date Contact

Posted by: tristaprez

Cannot Start Now Up to Date Contact - 12/11/08 09:50 AM

When I try to start NUDC it gives me an error message stating "Can't open Now Contact because a preferences file could not be created."
I have version 5.0.4 and my computer is Mac OSX version 10.4.11

The calendar opens perfectly fine, no problems there.

Any help would be appreciated- kind of in a tough spot, I need to access this info!

Crying or Very sad
Posted by: dnorcross

Re: Cannot Start Now Up to Date Contact - 12/12/08 07:18 AM

Originally Posted By: "tristaprez"

When I try to start NUDC it gives me an error message stating "Can't open Now Contact because a preferences file could not be created."
I have version 5.0.4 and my computer is Mac OSX version 10.4.11

The calendar opens perfectly fine, no problems there.

Any help would be appreciated- kind of in a tough spot, I need to access this info!

Crying or Very sad


The problem ins in the program prefs specific to Now Contact. Try refreshing the Now Contact prefs as follows:

1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process.
2. Quit Now Contact (if it is running).
3. Open a new Finder window and select Home from the Go menu.
4. Once in your Home folder, go to: /Library/Preferences/
5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop.
6. Find the folder named Now Contact Prefs and move it to the desktop as well.
7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open).
8. Trash the items moved to the desktop in steps 5 and 6.

The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Contact.