Error when opening New Contact after installing on Vista

Posted by: brian_dup1

Error when opening New Contact after installing on Vista - 08/18/08 11:28 AM

Hi,

I'm getting the following error when starting up Now Contact after installing it on Vista. I'm using version 4.5.2. Did anyone also get this error? Is there a way to fix this issue?

"Can't open Now Contact because a preference file could not be created."

The program runs without issues on XP, but I need to run this on Vista.

Also, I'm not able to create a new account on the website. I'm using this forum because I can't contact support.

Thanks.
Posted by: dnorcross

Re: Error when opening New Contact after installing on Vista - 08/19/08 11:19 AM

Originally Posted By: "brian"

Hi,

I'm getting the following error when starting up Now Contact after installing it on Vista. I'm using version 4.5.2. Did anyone also get this error? Is there a way to fix this issue?

"Can't open Now Contact because a preference file could not be created."

The program runs without issues on XP, but I need to run this on Vista.

Also, I'm not able to create a new account on the website. I'm using this forum because I can't contact support.

Thanks.


It sounds like the existing prefs file is corrupted and needs refreshed. Try the following:

Issues of this nature in Now Contact are often caused by problems in the Now Contact preference files. Try refreshing the files by doing the following:<P>

For Windows XP
1) Make sure you know where your primary contact file is located, as you will need to re-select it after refreshing the prefs.

2) Quit Now Up-to-Date and Now Contact.

3) Go To:
C:\Documents and Settings\{your login name}\Application Data\Now Software

[NOTE: The Application Data folder is hidden. If you can't see it please go into Folder Options in the control panel and set it to show all hidden files.]

4) There you'll find folders named Now Up-to-Date Prefs, Now Contact Prefs, and Nudcw. Delete the Now Contact Prefs folder.

5) Now, Double Click on your original contact file and make it primary. Then link the contact and calendar files together again through Preferences.

The path will be slightly different for Vista, but the Now Contact Prefs folder is what you want to delete.
Posted by: brian_dup1

Re: Error when opening New Contact after installing on Vista - 08/19/08 08:24 PM

Thanks for the response.

I saw that tip before asking my question. I was unable to find the Now Software folder in the AppData folder.

C:\Users\{username}\AppData

I also checked the Local, Roaming, and the Program File folders. Do you know anywhere else it can be located at? I think I'm getting that error because those preference folder aren't being created during installation.

Thanks for any help you can provide.
Posted by: dnorcross

Re: Error when opening New Contact after installing on Vista - 08/20/08 01:43 PM

Originally Posted By: "brian"

Thanks for the response.

I saw that tip before asking my question. I was unable to find the Now Software folder in the AppData folder.

C:\Users\{username}\AppData

I also checked the Local, Roaming, and the Program File folders. Do you know anywhere else it can be located at? I think I'm getting that error because those preference folder aren't being created during installation.

Thanks for any help you can provide.


Under Vista, try looking under:

C:\Users\{username}\AppData\Roaming\Now Software

or, just try searching by either 'Now Up-to-Date prefs' or 'Now Up-to-Date prefs'.