Export Error -1

Posted by: kaneibert

Export Error -1 - 01/21/08 08:20 AM

I'm trying to export my contacts from Now and keep getting the following error:

the following error has occurred: -1. Please try again

Anybody run into this before? Any idea how to correct?

Thanks!

Kristin
Posted by: dnorcross

Re: Export Error -1 - 01/23/08 07:08 AM

Originally Posted By: "kaneibert"

I'm trying to export my contacts from Now and keep getting the following error:

the following error has occurred: -1. Please try again

Anybody run into this before? Any idea how to correct?

Thanks!

Kristin


Which version are you using, and under which operating system? It could be a problem in the program prefs or the local file, but I need the version information to give you the proper refresh information.
Posted by: kimken

Re: Export Error -1 - 01/27/08 06:22 PM

Hi,
I'm having the exact same problem as the OP.
I'm on Operating System 10.4.11 Mac OS X. My Now Contact is version 5.3.1

Can you please help? It's greatly appreciated. Thanks.
Kim
Posted by: dnorcross

Re: Export Error -1 - 01/28/08 08:15 AM

Originally Posted By: "kimken"

Hi,
I'm having the exact same problem as the OP.
I'm on Operating System 10.4.11 Mac OS X. My Now Contact is version 5.3.1

Can you please help? It's greatly appreciated. Thanks.
Kim


I would first suggest refreshing the Now Contact program prefs. That would be done as follows:

1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process.
2. Quit Now Contact (if it is running).
3. Open a new Finder window and select Home from the Go menu.
4. Once in your Home folder, go to: /Library/Preferences/
5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop.
6. Find the folder named Now Contact Prefs and move it to the desktop as well.
7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open).
8. Trash the items moved to the desktop in steps 5 and 6.
Posted by: singlewide

Re: Export Error -1 - 12/07/08 09:15 AM

Having the same problem exporting a csv contact file. same error. Followed your instructions for trashing preferences, and I still get the same error message (-1)

Now Contact version 5.3.2
OS X v10.5.5
Posted by: dnorcross

Re: Export Error -1 - 12/10/08 06:55 AM

Originally Posted By: "singlewide"

Having the same problem exporting a csv contact file. same error. Followed your instructions for trashing preferences, and I still get the same error message (-1)

Now Contact version 5.3.2
OS X v10.5.5


If your computer has an Intel processor, try the following:

1. Quit Now Contact and open your Applications folder.

2. Do a 'Get Info'(Cmd+I) on the Now Contact application file.

3. In the info window, check the box beside 'Open Using Rosetta' and close the window.

4. Open Now Contact, and test the result.
Posted by: singlewide

Re: Export Error -1 - 12/10/08 07:37 AM

Hey Dan,

Thanks, tried the Rosetta trick but it did not work.

What did work yesterday is to export a smaller number of contacts. I've got over 950 contacts in the contact file, but when I tried exporting less, like 50 or 75 or so, it seemed to work. Not sure if this is a bug in NC or what?
Posted by: singlewide

Re: Export Error -1 - 12/11/08 08:15 AM

FYI I've narrowed down the problem to a few bad/corrupt contacts. I was able to export fine other than the "R's" and the "U's". I then started to try to export half of the "R's" and so on, until I've narrowed it down to one contact that gives me the export error -1. Everything else exports fine.

Hope this helps anyonoe else encountering this problem.