Thanks Reboot!

Posted by: NucleusG4

Thanks Reboot! - 06/29/13 05:07 PM

While on a location shoot in Orlando my iMac wouldn't boot. Well.. I found out it was booting... no display/screen action. After 2 mornings of weirdness and safe boots, PRAM resets, etc... I caved and called Reboot. He rang me back within a very short time and attempted to find the problem. The video came on right before he called... so I was reluctant to do anything except finish the shoot.
This morning it was the same... so I booted it and went outside. Approx. 45 minutes later I came back in and the video was fine. So apparently when it warms up... it works.


It was still under a 3 year warranty, so I took it to the Apple Genius counter and they agree... either the vid card or the monitor/screen.
The tentative invoice said vidcard would be 149.00 and a monitor would be $510.00.
So glad I ponied up the $80 bucks or so for the extended.
Should have it back in 5-7 days if it's the card... and only a couple of days if it's the screen.
The vid card wasn't in stock.
Posted by: NucleusG4

Re: Thanks Reboot! - 06/29/13 06:19 PM

I had the card price wrong..



Issue: Customer states that video intermittently more times than not video does not display at start up
Steps to Reproduce: Verified at bar, able to get video on external when not available on internal display
Proposed Resolution: Replace LCD if issues persists replace graphics card
Cosmetic Condition: Minor scratching and abrasions on enclosure bottom right and top left
Estimated Turn Around Time: We'll call you in 3 - 5 days
Work Authorization: Customer is aware of data loss and has been quoted 5-7 days
Mac OS Version: 10.6.8
Hard Drive Size: na
Memory Size: na
iLife Version: Unknown
Alternate Pickup:

Employee XXXXXXXX

Repair Estimate
Item Number Description Price Amount Due
661-5568 Display, LCD, 27-inch $ 510.23
661-5579 Card, Video, ATI Radeon HD 5670 512MB GDDR3 SDRAM $ 112.50
S1490LL/A Hardware Repair Labor $ 39.00
Total (Tax not included) $ 661.73

That's half the price I paid new....
Posted by: Celandine

Re: Thanks Reboot! - 06/30/13 02:02 PM


THANX, MAN!

Posting that SPAM Thread prolly just saved my life! grin

...or at least get me back into my sandals. wink
Posted by: Jim_

Re: Thanks Reboot! - 06/30/13 04:53 PM

I just saw this, thx.

The invoice is in your Inbox.

Been working all weekend getting a client HIPAA compliant on their computers for an upcoming inspection. What a major PIA.

I can understand wanting to protect patient medical/financial records, but as you can imagine dealing with the govt is dealing with the redundancy in the department of redundancy department. crazy

It's been quite a learning experience. I've always been good about security and passwords etc, much to the chagrin of the employees, but they're really going to like what they find tomorrow morning when they get to work.

Don't shoot me, I'm only the messenger.
Posted by: NucleusG4

Re: Thanks Reboot! - 07/01/13 12:52 PM

Dude. You really did send me an invoice...lol.
Check is in the mail.

Not. wink
Posted by: NucleusG4

Re: Thanks Reboot! - 07/02/13 04:51 PM

My baby is home.

Item Number Description Price Amount Due
661-5568
Display, LCD, 27-inch $ 510.23
S1490LL/A
Hardware Repair Labor $ 39.00
Total (Tax Not Included) $ 549.23
Posted by: Jim_

Re: Thanks Reboot! - 07/02/13 08:12 PM

Originally Posted By: NucleusG4
Dude. You really did send me an invoice...lol.
Check is in the mail.

Not. wink
Yeah, I figured it wasn't worth the virtual paper it was printed on. grin

At first I thought video card, but since it worked with an external it had to be the screen.

Let's hear it for Apple Care.