[snarl] Office 08 update kills itself softly

Posted by: padmavyuha

[snarl] Office 08 update kills itself softly - 06/10/10 07:23 AM

So... I installed the most recent MS Office 2008 update, Office2008-1225UpdateEN.dmg and now none of the Office components will launch. So I tried reinstalling the update (because the alert said it hadn't installed all the components properly) - but it won't let me reinstall the update, saying it's only meant for updating the previous version!!

Now I'm waiting for my 'validation email' from the officeformac forum so I can get help, because there's no helpline I can call, it seems.
Posted by: MacBozo

Re: [snarl] Office 08 update kills itself softly - 06/10/10 07:28 AM

Which is why I'm M$ free.
Posted by: Jim_

Re: [snarl] Office 08 update kills itself softly - 06/10/10 07:38 AM

It would probably be quicker to dump the 2008 folder and re-install.

You might try removing any traces of Office prefs, files and folders, from your user's Preferences folder, but since it said it couldn't install properly it's probably something in your Office 2008 app folder.
Posted by: MacBozo

Re: [snarl] Office 08 update kills itself softly - 06/10/10 07:49 AM

Does Office still splatter files/components everywhere?
Posted by: Jim_

Re: [snarl] Office 08 update kills itself softly - 06/10/10 08:00 AM

Not since OS 9. It does install fonts, in Library/Fonts I think it is, but they can be removed after it's done. It doesn't give you an option not to install them though. It can be a small pain if you have organized your fonts, so I make copies of the Fonts folders, and replace the original folders with the copies after the install.

So yes, it's still MS. crazy

And we know how paddy loves fonts. grin
Posted by: padmavyuha

Re: [snarl] Office 08 update kills itself softly - 06/10/10 08:03 AM

To reinstall Office 2008, I'll have to install the original, and then install the 8 separate updates, one by one (as each has to be installed on the back of the last, since they haven't heard of cumulative patches at MS).

I'd really rather not, if I can avoid it.

Meanwhile, I have to have MS Office because some work and study files are only readable in that app, NeoOffice/OpenOffice notwithstanding. Filling in .doc forms, for example, is hell on wheels outside of MS Word.

And it didn't say it couldn't install properly - the update installed fine,as far as it was concerned. The error message is when I try to launch the apps, and says this:

Code:
Process:         Microsoft Word [5140]
Path:            /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier:      com.microsoft.Word
Version:         ??? (???)
Build Info:      Unknown-100505~0
Code Type:       X86 (Native)
Parent Process:  launchd [105]

Date/Time:       2010-06-10 15:29:53.376 +0100
OS Version:      Mac OS X 10.6.3 (10D573)
Report Version:  6

Interval Since Last Report:          403714 sec
Crashes Since Last Report:           4
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      19CD7588-D73B-418D-9E83-EEB1797CFC04

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  0

Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
  Referenced from: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
  Reason: no suitable image found.  Did find:
	/Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../
 Frameworks/OfficeArt.framework/Versions/12/OfficeArt: truncated fat file.  file length=4620288, but needed slice goes to 38509208
	/Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../
 Frameworks/OfficeArt.framework/Versions/12/OfficeArt: truncated fat file.  file length=4620288, but needed slice goes to 38509208

Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.33 GHz, 8 GB, SMC 1.52f9
Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.9.8
Bluetooth: Version 2.3.1f4, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST31000528ASQ, 931.51 GB
Serial ATA Device: HL-DT-ST DVDRW  GA11N
USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x24300000
USB Device: USB2.0 Hub, 0x05e3  (Genesys Logic, Inc.), 0x0608, 0x24330000
USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0x24400000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
USB Device: USB to Serial-ATA bridge, 0x1bcf  (Sunplus Innovation Technology Inc.), 0x0c31, 0x26400000
USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0x26200000
USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0221, 0x26220000
USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000
FireWire Device: unknown_device, Unknown
FireWire Device: unknown_device, Unknown
Posted by: MacBozo

Re: [snarl] Office 08 update kills itself softly - 06/10/10 08:05 AM

Well, if you have to go through all of that, I wouldn't install the most recent "update."

NeoOffice works fine for me.
Posted by: Jim_

Re: [snarl] Office 08 update kills itself softly - 06/10/10 08:10 AM

Looks like your OfficeArt.framework is truncated/corrupt.
Could be a bad file, could be errors on your HD making the file truncated.
You might be able to pull the file out of the update with Pacifist and replace it,
but with the error message I'd be inclined to check your disk anyway.
Posted by: Jim_

Re: [snarl] Office 08 update kills itself softly - 06/10/10 08:29 AM

I've installed it on lot of machines. I think it's just something unique to his machine.

Paddy is unique you know. grin
Posted by: padmavyuha

Re: [snarl] Office 08 update kills itself softly - 06/10/10 10:11 AM

I've restored MS Office 2008 12.2.4 from Time Machine (homage to the TM) - now I'm going to try reinstalling the new update after a restart, to see if there was something glitching it before. This because when I installed the latest Office 2004 update (yes, I have both) it fell over twice before working, which makes me think there was 'something in the air that night'.
Posted by: padmavyuha

Re: [snarl] Office 08 update kills itself softly - 06/10/10 10:18 AM

Nope, looks like a complete reinstall and multiple-update is called for - 12.2.4 worked fine, crashes after updating to 12.2.5.

Mactopia are offline for site maintenance right now, so no help there.
Posted by: padmavyuha

Re: [snarl] Office 08 update kills itself softly - 06/10/10 10:30 AM

Okay, now I'm confused (but grateful) - I reinstalled Office 2008 from scratch, and now the Office Updater is offering to download an update direct to 12.2.5 (no need to install intermediate updates, apparently) and the file it's downloading is 200Mb, whereas the online 12.2.5 update was 330Mb big.

Hey, if it works... smile