My first year's subscription to CC expires next month and I've been bracing myself for the jump from the introductory rate of $19.99/mo to $49.99/mo. But today I got an email from Adobe offering me a renewal rate of $29.99 for the next year. BOOM!
Hmm, are they not getting the response they had hoped? I have been receiving emails from them about the $29 upgrade offer ending May 30, but on their site it's still available. Now they are giving the same to existing CC customers.
Loc: Alexandria, VA
Hmm -- I also got an e-mail saying the offer was only good from May 7 to May 21, 2014 and you had to call them to get it. Was this e-mail different?
Anyways, I was too scatterbrained busy to pick up a phone and withstand what undoubtedly would have been some sort of sales call, so I guess we'll see what happens. As of now, I'm still paying the $19.95/month. I think the rate hike kicks-in in July, though, for those of us early adopters ...
Loc: Petaluma, CA
If I sign up, I need CC available on 3 computers. Work, Home and MacMini (My "portable" computer). Is that possible? From what I've read, it's only two allowed. I'm only starting to get files from clients that I can't open, mostly Illustrator.
Loc: Petaluma, CA
Even if I only use one computer at a time? That's why I don't like subscription software. Work is mandatory, and I don't like, or can afford, laptops. Besides, all the stuff I own is fairly resent. They should not be obsolete because of having to "rent" software. If I'm renting it, and all my devices are under one name/user, why should they care? /rant
The email came out of the blue yesterday, and yes, I had to call to accept the offer. Quite surprisingly, it only took five minutes. The only downside — and it's pretty minor — is that in order to get the discount, my current subscript had to be cancelled and a new one started immediately, which meant I lost the last month of my $19.99 rate. On the other hand, Adobe had previously given me two one-month extensions because of some problems during the first few months. So really, I came out a month ahead on the deal.
As usual, Adobe's customer support is as confusing as it is inconsistent. My account page shows the new subscription (at $29.99/mo) and indicates that the old one has been discontinued. But I got an email from them this AM telling me that my original subscription will auto-renew at $49.99/mo starting in July. WTF???
Customer service is not at all up to the level of the product. And it's literally impossible to reach a stateside rep.
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