It was a never-ending run around, Cel. To hell with that!
You mean it ain't likely to get any better?
I was hoping the stuff I've been mucking through was finally resolved, but it's been reoccurring every month since January no matter how many reassurances that it had been resolved.
The month before this time I threatened to take the mater to the Better Business Borough... when the same thing happened for the 5th time, last week, I resolved to make good on my threat, but First CHECKED The BBB for PRIOR COMPLAINTS.
There are so many complaints already filed that it was like going to the bakery on Easter morning, "...TAKE A NUMBER..." -aw crumbs
btw who ever heard of A TWO YEAR COMMITMENT to a Cable Provider? ...shoulda smelt a rat right off... but what was my choice?
They also "Up-Sold Me" on an INTERNAL WIRING INSURANCE PLAN (presumably for The GIANT BLINKING BOX On my Wall) by WARNING Me that they charged $90 for the First 1/2 Hour ((..and it only gets worser..)) should they need to come out..
Last time I spoke to them, I demanded to speak to a Supervisor (rather than yell at some poor schmuck just doing his job) and accused the Supervisor of not only "Committing EXTORTION ..but of Running A PROTECTION RACKET AS WELL!"
*cue Nana larfing at me again ( j/k, Nana.. your larfy smiley was funny) *apologies for hijacking the thread... 'carry-on'...
I did the same thing in NYC back when Verizon was still "Hell Atlantic." Their DSL service was a comedy of errors, and the day Time-Warner introduced Roadrunner in the city, I jumped. They tried to get me for the ETF, but I referred them to my lengthy service record, and that was the end of their collection efforts.
It was too complicated (more so than necessary) to get into @ 3:30AM... but GET THIS...
When I moved fro the Comcast Triple Play Package to the Verizon Triple Play Package, part of the deal was adding VOICE (a land-line) that would actually LOWER the cost of Internet & Cable TV.
As an added inducement, they promised to "PORT" my existing # to my new Verizon Server.
(...here's where it goes all oblong... )
Less than a month into the new service, I get one of what I've come to know as ONE-OF-MANY e-mails... ...claiming that I HAD REQUESTED The Service To Be Cancelled ...along with Instructions for returning all my equipment... and the obligatory $240.00 FEE for EARLY CANCELLATION. -wtf?
Upon contacting them (a length-process in itself) I was informed that I had cancelled the VOICE Option thereby cancelling the Triple Play DISCOUNT--- ALONG WITH All the OTHER DISCOUNTS offered as inducements for "Going VERIZON"...
Wait For It...it gets better...
This turn of events automatically jumped my payments from $169 per Month to $278 per Month... For the NEXT 2 YEARS Of My Contract! and let's not forget losing all of the FIRST MONTH & A HALF First Payment PLUS INSTALLATION FEE!
...PLUS... the $240 if I decided to drop their service, and GO WITHOUT CABLE TV & INTERNET since they are the SOLE CABLE PROVIDER In Bergen County.
After weeks of ye olde runaround...
I was told that the problem lies in their claim THAT "SOMEONE HAD 'SLAMMED' MY PHONE NUMBER"(which means another company had put in a request for use of MY PHONE # that "by LAW" Verizon is obligated to "RELEASE" to them... REGARDLESS Of ANY PERMISSION (Or LACK THEREOF) From ME!
After more calls, someone took pity on my situation and told me which company had allegedly "SLAMMED" my Number. they claimed it was Comcast... and that it was "up to me" to contact Comcast and re-re-request the # be ported back to Verizon... or otherwise live with the situation...
One 5 min. call to Comcast was all it took for them to put a Nation Wide Search on the Number... which turned out to NOW BELONG TO VERIZON. -wtf?
Oh it gets even BETTER (hoping Mr.B is following this)
I STILL had to PAY The Bogus Bill or have it turned over to Collections (plus plus plus) and wait an entire month just to see if they could get back the number... and FORGET all the Lost Promotionals -sorry 'bout dat
so far I've been thu this 5 TIMES Already since JANUARY! WTF?
Last week (when I spoke with the Supervisor) I agreed to SIMPLY CHANGE THE PHONE NUMBER rather than deal with this.
It's called competition my man. I've had AT&T Wireless since 1997 — and except for being constantly pestered a/b Uverse, I've been pretty satisfied. And now with them being assaulted by all the other carriers, they've gotten real aggressive with their pricing. I have a 2-gig (more than I need, really) data plan for two phones and my bill is now well under $100/mo — nearly $55/mo. less than it was a year ago!
Approximately 3 yrs ago when I had a problem w/Verizon FIOS that apparently a "supervisor" seemed to be giving me the run-a-round (like you I was calling all over the damn place) I decided to snail mail a letter to the corporate office that handled N.J. John Hoey Vice President One Verizon Way Basking Ridge, NJ 07920-1097 email@example.com ph: 908-559-4760
Four days after I snail mailed the letter, I received a phone call from the VP himself!!! My issue was resolved immediately (bill was never the same amt monthly. Kept going up & up UNDER CONTRACT). The person that the VP assigned my case to was named Robin (female). For my aggravation, I got all the premium movie channels for free - HBO, Showtime, Starz, etc. plus a $10 good customer deduction each month for the rest of my 2 yr contract. I to had the Triple Play Package.
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