Called Time Warner since I was paying more than what their plans were. They had taken over Insight last year and always said that I couldn't change plans..yet.

Time Warner says that my old modem can't handle the upgrade in speed. So I had to order a new modem in order to save a monthly fee and get higher speeds.

I ordered the Motorola SB6141 SURFboard DOCSIS 3.0 Cable Modem

Jim, have any experience with this model? Got good reviews at Newegg

We did this the old fashioned way, I called John, saves a lot of typing. He's changing to 20M download speed. He owns a Motorola Surfboard SB5120. TW said it was DOCSIS 1.0 and wouldn't give him his 20M. DOCSIS 1.0 goes 38M down and 9 up.

Actually an SB5120 is DOCSIS 2.0, but the only thing that changed from 1 to 2 is upload speed. 2.0 does 27M up I think.

You can get a used SB5120 on ebay for $10, new $25.

His modem is one that TW recommends.

Freakin' idiots and liars. I deal with a lot of Telco/Cable/ISP sales/tech support with what I do. I usually hate it and only call if I really have to.

I recognize some of those words.
English, right?

Let me get this straight, I have a mental block with this stuff…
No matter how good my router is (Airport Extreme 2012?), to get the best speed and reliability, I need a top of the line modem?

So why doesn't Apple make a modem?

Not to hijack the thread, but shouldn't high speed internet rates have gone down by now? My 10 Mbps down/1 Mbps up service should be the equivalent of last century's dialup, right?

Very good. You have a career waiting in tech-support. Sell it even if they don't need it. Faster is better, newer is the way to go.

But it was new.
It was better.

Oh those past tenses!

LOL.

Holy crap... I forget the provider.. but was at my Moms house last week and her iMac seemed a bit slow internet-wise... so I checked speedtest.net 3 times. A steady 56 Mb down and 10-ish up. WTF?
I figured out her whole iMac is slow... but that's another story.