When they'll do it for you? Today was a 2-fer, 10Q2much!
1. Got my bill from Time-Warner, and there's this erroneous little charge (less than $8) that's been showing up on my bill for the past several cycles. But it's also shown as a credit. I contacted the billing dept. this AM to get it fixed once and for all. During the call, the CSR offers me a one-year promo that retains my Ultimate Internet, adds DVR, HBO, and digital phone — all for $12/mo less than my current bundle! I'm sure my kid will appreciate the DVR, we'd probably both watch HBO, and I can hook up my MFC to the phone modem (for the 2 times a year that I might need the fax). What the hey — more for less? I'll take it.
2. Early last month, I called Adobe regarding the file and font sync/Mavericks incompatibility issue to get an estimate of when they would have a fix. The CSR said it might take a month, so he offered me a free month of CC. I didn't ask for it, but I took it. Gladly. Today I got an email from Adobe warning me that they were unable to process this months subscription. Turns out that they were hitting a card that I had killed and replaced following their security breech. For some inexplainable reason, they had both cards in the system and it was defaulting to the old card. But I was on hold for more than 50 min. waiting for a CSR. When she did finally get the billing info straightened out, she apologized for the long wait on hold — and gave me another free month!
I'm gonna rewrite Desi Arnaz's favorite admonition: Lucy, you got some complaining' to do.
I call every 12 months to get my cable/internet rates reduced back to the promotional rates. After doing that for so long I was actually told since I was a loyal customer to make sure I contacted them every June to get reduced back to the promotional rate.
They know you can switch providers and get the promotional rate, so they go along.
And I already told you, I didn't actually buy it. It belonged to a client who offered it to me in lieu of an open invoice! I'm just lucky that the guy is anal compulsive a/b maintenance, because for a nearly 14-yuear old car, it's in showroom condition mechanically and cosmetically.
So the new TWC bundle requires a different modem for the digital phone service. Problem is, that modem doesn't support the 50/5 Internet speeds. They gave me a splitter so I could set up both modems, but the new one is as big as a refrigerator and has more lights on it than the tree at Rock Plaza in Midtown Manhattan. I have both sitting side-by-side, and now people are slowing down to oooh and aaah when they drive by my house at night!
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