Over the years I've had very good experiences buying and selling with eBay. But the last two weeks have given me two bad experiences.
First, I bought a pair of per owned sandals. Bought them for $5.50 with a reasonable $7:00 shipping. The buyer even refunded $1:50 of the shipping because he found he could ship them for less. So he said.
A few days later I received a notice from post office that I had a package with a $4.45 postage due. WTF. I emailed seller with image of the notice and he said that he had paid for shipping and that I should refuse. This I did.
Today I received message from seller acknowledging my return of package. He then stated what I was expecting that he was I would only get refund of selling price LESS 10% restocking fee and no shipping fee I had paid. So I will receive only $4.95 of the $10.50 I paid.
All this because the nucklehead stuffed the sandals in a flat rate envelope to skimp on shipping. I saw the package. It looked like a pillow. It was so fat.
I have had this happen a few times before. Really pitches me off.
Second: I bought a used leather jacket. $49.00 plus $12.00 shipping. Got it quickly. A beautiful black soft leather jacket with no blemishes. The only caveat .[b] It's a woman's jacket[\b]. WTF. It was in the mens listings and was listed as a mens jacket. But very little info in the description and no mention of that.
It did have a few photos but they were close ups of certain areas. The one showing it buttoned could have indicated it was a woman's but being black it was hard to see that. After all who looks for that. Well I will now. The coat buttons on the woman's side.
So another dilemma . I ve paid $61.00 including $12 for shipping. If I send it back I have to pay for re shipping pluss the $12 I already paid pluss there is a 20% restocking fee for a total of about $30 with nothing to show for it. Bummer.
I'm trying to see if anyone here might want it as it's a beautiful jacket
I suppose I could sell it. I might do that anyway
If we don't count our blessings We are just wasting our time
I've never heard of a Restocking Fee on used articles. Perhaps they're charging a relisting fee..? Like trying to recoup the fee they need to pay e-bay to relist the item for a new auction..?
Anyway.. Especially when you're purchasing articles of clothing where there's a high possibility that it won't fit, or isn't the color it seemed on-screen, the material is not what you expected, or it looks terrible on you...
CHECK AND RECHECK THE SELLER'S RETURN POLICY (AND THEIR FEEDBACK) PRIOR TO BIDDING or BUYING.
If you think the article WAS MIS-REPRESENTED In Any Way... you have the Option of OPENING A CLAIM .. the first step of which is between YOU & The Seller.. to come to some sort of equitable agreement before possibly moving on to the next highest option.. of e-bay (and PayPal) making a judgment as to responsibility .. was the seller deliberating misrepresenting shoddy goods, or if it was the buyer's fault for not researching the product (including any stated Return Policy) before bidding.
E-BAY WILL ARBITRATE ON YOUR BEHALF rather than Risk a Reputation as Totally "Buyer Beware" that would cause people to Lose Trust in them, and in the end they'd loose a tremendous amount of revenue... but it's always understood that the BUYER Has To Be Vigilant and do a reasonable amount of research PRIOR TO BIDDING.
Remember that any returned item still needs to be shipped... you can't expect the seller to absorb that cost.. it's often the tipping point when considering returning the item... I see it all the time in feedback: "Cost more to return than what the item was worth!"
IOW.. The sandals are a right off... but the $60 jacket is worth a refund (minus return shipping).
Re-read your post: It was the sellers fault for trying to save on the initial S&H that the Post Office took issue with.
And The Jacket being listed in the Men's Clothing Section, sounds like An Arbitration Case is in order... TRY TO GET A "SCREEN-SHOT" of The Original Listing as proof of culpability, you stand a good chance of (if nothing else) E-Bay finding in your favor of having them waive the Restocking (relisting) Fee, ...but you'll still have to Pay The Return Shipping.
Xplain's use of MacNews, AppleCentral and AppleExpo are not affiliated with Apple, Inc. MacTech is a registered trademark of Xplain Corporation. AppleCentral, MacNews, Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, MacTech Central, MacTech Domains, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corp. Sprocket is a registered trademark of eSprocket Corp. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders.
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.