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New Sign-Up/Log-In Issues #595974 06/05/13 08:30 PM
Joined: Jan 2004
Posts: 20,527
Celandine Online Content OP
Madame Flutterbye
OP Online Content
Madame Flutterbye
Joined: Jan 2004
Posts: 20,527
.
It's come to my attention that a few acquaintances
of mine tried to join our forum but were unable to
either log-in or create a new account using older
versions of FireFox and Tiger(10.4?) on older Macs
that can no longer be updated.

Both dumped their Forum Cookies but not the cache,
Opera and Firefox are a No-Go, but one member was
able to finally sign in using Safari.

They were also not able to retrieve New/Temporary
Passwords using newer e-mail addresses.

Is there a known issue using older versions of
everyone's favorite (default) Browser?

Or is it perhaps blocked as part of our SPAM FILTER?

...or...?

Can you please advise or help?

. . .



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Re: New Sign-Up/Log-In Issues [Re: Celandine] #595975 06/05/13 09:07 PM
Joined: Apr 2002
Posts: 15,077
Reboot Offline
Muhahahaha
Offline
Muhahahaha
Joined: Apr 2002
Posts: 15,077
Originally Posted By: Celandine
It's come to my attention that a few acquaintances
of mine tried to join our forum but were unable to
either log-in or create a new account using older
versions of FireFox and Tiger(10.4?) on older Macs
that can no longer be updated.

...snip...

They were also not able to retrieve New/Temporary
Passwords using newer e-mail addresses.
Exactly what happened? That's a little vague. Error messages etc? Did they receive an email reset link or did it error out when requesting a new password?

Last edited by Jim_; 06/05/13 09:11 PM.
Re: New Sign-Up/Log-In Issues [Re: Reboot] #595977 06/05/13 09:22 PM
Joined: Jan 2004
Posts: 20,527
Celandine Online Content OP
Madame Flutterbye
OP Online Content
Madame Flutterbye
Joined: Jan 2004
Posts: 20,527

Doano the details. frown
Doano the right questions to ask.
Difficult to get in direct contact with
anyone except when they kinda' do a fly by.

but I'll do what I can to relay messages.

#1 : Does the member have to use the Same E-Mail
Address that they'd signed up with years ago? or
will will it go to a more recent one if they can
get as far as a Re-Set Request?



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Re: New Sign-Up/Log-In Issues [Re: Celandine] #595979 06/05/13 11:10 PM
Joined: Apr 2002
Posts: 15,077
Reboot Offline
Muhahahaha
Offline
Muhahahaha
Joined: Apr 2002
Posts: 15,077
I can change what's called the real email address, but I can't change the registration address, nor can I do a send password.

Will have to wait for Neil to check in on this.

Re: New Sign-Up/Log-In Issues [Re: Reboot] #595986 06/06/13 02:19 AM
Joined: Jan 2004
Posts: 20,527
Celandine Online Content OP
Madame Flutterbye
OP Online Content
Madame Flutterbye
Joined: Jan 2004
Posts: 20,527
Quote:
When I attempt to sign in with last known account name and password I get the message User name not known.. So if I try and register the same name or any name .. all that changes when the page reloads is that it highlights whatever username I try and register in a red box. Nothing else.. no explanations, messages or emails.



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Re: New Sign-Up/Log-In Issues [Re: Celandine] #595989 06/06/13 03:03 AM
Joined: Apr 2002
Posts: 15,077
Reboot Offline
Muhahahaha
Offline
Muhahahaha
Joined: Apr 2002
Posts: 15,077
Can she make a new account with that account name they say is not known?

PM me the account name, or post it here.

Re: New Sign-Up/Log-In Issues [Re: Reboot] #596000 06/06/13 04:37 AM
Joined: Jun 2008
Posts: 1,192
neil Offline
Neil Ticktin
Offline
Neil Ticktin
Joined: Jun 2008
Posts: 1,192
Just wanted you guys to know that I saw this thread -- but haven't digested it yet. Stay tuned.
Thanks!

Neil

Re: New Sign-Up/Log-In Issues [Re: neil] #596028 06/07/13 12:55 AM
Joined: Jan 2004
Posts: 20,527
Celandine Online Content OP
Madame Flutterbye
OP Online Content
Madame Flutterbye
Joined: Jan 2004
Posts: 20,527

My concern is also how many other members
may have tried to return, but having no
contacts, were forced to give up trying. frown



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Re: New Sign-Up/Log-In Issues [Re: neil] #596444 06/13/13 10:18 PM
Joined: Jan 2004
Posts: 20,527
Celandine Online Content OP
Madame Flutterbye
OP Online Content
Madame Flutterbye
Joined: Jan 2004
Posts: 20,527
Originally Posted By: neil
Just wanted you guys to know that I saw this thread -- but haven't digested it yet. Stay tuned.
Thanks!

Neil


Have you had time to digest yet?



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Re: New Sign-Up/Log-In Issues [Re: Celandine] #597956 07/09/13 04:56 PM
Joined: Jun 2008
Posts: 1,192
neil Offline
Neil Ticktin
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Neil Ticktin
Joined: Jun 2008
Posts: 1,192
I wish.

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