I know what you're saying! I don't usually try and help her, but this seemed like such a simple thing all PCs ought to be able to do and see on web pages.
It probably is. Finally got the file .exe I needed and when I went to install it, it said I needed Admin privs. Well, yes! Her PC guy fixed it so she couldn't accidentally screw it up or her grand kids couldn't install messy junque on her PC. That was a good idea, but that was as far as I could go.
So near, yet so far.
Thanks Nut Dood. .