.

So pull out my fingernails with pliers!! I just thought there looked like too many iPhone and iPad files in there and deleted some.

I have been on hold Apple for Applecare support. After I explained to the guy what I did, I asked if I could get the backup file back using Time Machine.

He said, "I'll have to ask someone as I don't support Macs and don't know Time Machine." This is an Applecare phone rep!!

He's back. Going to transfer me to Time Machine group for help.

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He transferred me and said it would be a ten minute hold, and we disconnected!!

Ha!

Wait a while then call again.

He called back and I am listening to music.



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Time Machine group says it is possible to get it back but they don't know how! They don't know where the files are located. I bet Reboot could tell them in five or six moments.

Anyway, the first Applesupport guy says he is going to transfer me to his supervisor, hmmmmmmmm

.

Needle nose or vice grips?

Bummer.

You do know that you can delete old backups safely through iTunes. iTunes/Preferences/Devices.

You should be able to copy the folder over from your backup. Just open the TM drive and drill down through the backups to the time right before you deleted the files then down into the folder where the files were, copy the folder back over.

Dude can you write me the path to the folder I don't know how to get to word is sending what the name of the file list or whatever

I deleted the backup file using iTunes I shouldn't have deleted it.


That supervisor didn't know how to find file either.

I am using e
Third generation to type this. Well frick it! I am just going to call this iPad 3

Okay I get it now, you knew to go through iTunes. For some reason I read it as you deleted the files manually from the folder you're looking for.

Macintosh HD/Users/you/Library/Application Support/Mobile Sync/Backups is where the files are stored. You should restore the whole Mobile Sync folder.

The Library folder is hidden in Lion. Go to the Go menu in the Finder, hold down the Option key and Library will show up. Open the Library folder, then go to the TM menu and enter Time Machine, restore the Mobile Sync folder from there.

HTH

Stoopid new iPads!!! Creating all kinds of ruckas and hulabaloo!

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I am STIll on the iPhone getting jerked around. This last guy says it the backup file is still on my iMac and that we just need to sync it some how and he doesn't know how...

That doesn't make any sense...
Why would the back up still be there? Why even delete old files if they persist on the system?

sigh. I've heard so many horror stories about their support. The few times I've called just to get an authorization to return something under warranty for someone I've already done all of the troubleshooting steps on that they will tell me to do is an effort in frustration. It's just a matter of getting shuffled as high as fast as I could to get the okie dokie to send it back. Even though I'm prepared I still expect to spend an hour getting my point across. I know it can be frustrating.

Like NG said, the backup files on your computer are gone, that's what delete means, but your "tech" isn't trained to understand Delete. They are still on the TM drive though.

When all else fails with their tech support follow my instructions on restoring from Time Machine.

I'll be around tonight.