#570711 - 02/06/1202:18 PMAlways carry a little bag of sh!t.
steveg
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Registered: 04/19/02
Posts: 22703
Loc: D'OHio
Sage advice my father gave me when I was a youth. "That way", he explained, "you'll never have to take anyone else's."
In November, I bought a copy of Quicken Essentials on the Intuit site. Two charges appeared in the pending column of my bank account web page. One was 25 cents over invoice. I spent three days dealing with Intuit's off-shore CSRs via chat and phone, getting nowhere put pissed. They insisted I was only being charged the invoice price, but a few days later the invoice amount disappeared and the overcharge went through. Another call, had to spit blood to get a supervisor with a bad attitude who dismissively told me I'd see a $0.25 credit within a few days.
Never happened, so today I called corp HQ in Mountain View and got Customer Relations on the phone and told them my story. They immediately issued me a $20 credit! All I wanted was my lousy quarter back — or at least a reasonable explanation and a corrected invoice.
#570717 - 02/06/1203:23 PMRe: Always carry a little bag of sh!t.
[Re: SleeveTugger]
steveg
Making a new reply.
Registered: 04/19/02
Posts: 22703
Loc: D'OHio
I had decided to let it go, but another issue drove me to the support page yesterday where I had yet another hair-pulling encounter with an equally unsatisfying result. So I decided to relight the boiler.
They insisted I was only being charged the invoice price, but a few days later the invoice amount disappeared and the overcharge went through. Another call, had to spit blood to get a supervisor with a bad attitude who dismissively told me I'd see a $0.25 credit within a few days. 
All I wanted was my lousy quarter back — or at least a reasonable explanation and a corrected invoice.
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