Just as I walked in the door this evening the my mother called me on the phone with a computer issue (as she always does when she has a problem). I was happy to help as it's usually something that can be resolved within five minutes of initiating a screen share.
The issue is that her iMac (about two years old) wont recognize DVDs. After about a minute or so after having inserted them the Mac ejects them. I asked her to see if there is a consistency between all her DVDs and she told me that there was.
I then asked her to place an audio CD into her machine. After she did so, iTunes launched, the tracks loaded and it was ready to play.
Anyone have any idea how or why this could be the case?
Here is what I hear, Apple Store $400 Local Mac Retailer $275
Do it yourself, now I watched the guy at Macoutfitters (local shop) take it apart and put it together, took him literally minutes, but I'm guessing it would take me much longer and need detailed instructions, but that is just me.
Anyways Reboot is right, they can be had for about $150, but I found this....
I'll ask her. I'm pretty sure she doesn't. I seem to remember her asking me about it and I told her that Applecare was a better value for people with portables. The ironic thing about that is that I've always had a laptop but never needed Applecare. She's had two iMacs since I bought my MBP and she's had a few issues (the HD on her first machine failed after only a year).
Here's a question: Are the componants used in Apple's "higher end" Macs superior to those used in Macbooks and iMacs?
I ask because since getting an iPad I think I can live without a laptop and I'm almost ready to pull the trigger on a totally maxed out iMac. I've never gone "all out" on a Mac purchase and I think that the time is right (midlife crisis, maybe?). Given my mom's track record, I'm seriously wondering. Or could it just be a matter of bad luck?
I'm going to fly out to Colorado to visit her in a couple weeks (haven't been there in a few years), and I've been looking forward to tweeking her system. The Timecapsule I bought her died this year and she has no idea how to get WiFi functionality back (which means that the ATV I bought her isn't functioning.... Sigh....
All those years of bragging about the reliability of Apple products and I'm really gonna have my hands full!
A few days after she addressed with me this issue that she was having with her optical drive, she reported that her machine was once again able to read and play DVDs. The fact that she was 3,000 miles away made me just shrug my shoulders.... I mean-- what could I do? She's not savvy enough to convey the details of the issue and I'm not so sure that I'm savvy enough to help her even if she could!
Anyway... I'm here now, on a long overdue visit, typing this on her computer and after using the machine for an hour or two I have managed to replicate the problem of not being able to play DVDs. I'm not sure what I did-- but I can tell you that when I first sat down it could play DVDs and now that the commuter is warmed up it can't. And warmed up it really has!
That's the thing: it's hot enough to fry an egg-- and it's completely silent. When my MBP gets hot like this, the fans sound like a jet engine! On this machine, I hear nothing other than the quiet sound of a spinning hard drive from time to time.
My theory: when the machine gets really hot the OS disallows the use of the optical drive. Is that possible?
The machine is a 24 inch iMac with a 2.93 GHz Intel C2D.
She bought it at Best Buy-- and it's still under warranty. I would feel better taking this thing to an Apple store, but the closest one is in Denver about thee hours away. When we do take it to Best Buy, I want to be prepared with all the knowledge i can get. Is my thermostat theory a plausible one?
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