• AppleCentral Network:
  • Tech Support
  • |
  • Open Source
  • |
  • Apple News
  • |
  • Register Domains
  • |
  • SSL Certificates
  • |
  • iPod Deals
  • |
  • Mac Deals
  • |
  • Mac Book Shelf
  • AppleCentral Home
  • MacTech Magazine
    • About MacTech in Print
    • Issue Table of Contents
    • Subscribe
    • Risk Free Sample
    • Back Issues
    • MacTech DVD
    • MacTech Archives
    • MacTech Print Archives
    • MacMod
    • MacTutor
    • FrameWorks
    • develop
  • MacNews.com
    • MacNews News
    • Blog
    • MacTech Reviews and KoolTools
    • Whitepapers, Screencasts, Videos and Books
    • News Scanner
    • Rumors Scanner
    • Documentation Scanner
  • Apple Expo
    • by Category
    • by Company
    • by Product
  • MacForge.net
  • Job Board
  • Advertising
    • Benefits of MacTech
    • Mechanicals and Submission
    • Dates and Deadlines
    • Submit Apple Expo Entry
  • User
    • Register for Ongoing Raffles
    • Register new user
    • Edit User Settings
    • Logout
  • Contact
    • Customer Service
    • Webmaster Feedback
    • Submit News or PR
    • Suggest an article
  • Connect Tools
    • MacTech Live Podcast
    • RSS Feeds
    • Twitter
You are not logged in. [Log In] AppleCentral » Forums » Mac » Hardware » Ya Gotta Love Apple!
Register User    Forum List        Active Topics    FAQ
Page 1 of 2 1 2 >
Topic Options
Hop to:
#548297 - 12/28/10 11:45 PM Ya Gotta Love Apple!
TahoeTeal Offline
journeyman

Registered: 04/30/09
Posts: 86
Loc: Reno, Nevada
I thought I'd get off of the Soapbox for awhile. I just had a great experience with support from Apple. I'll try to keep this short. A while back I took my 42 month old MBP to the local Apple store and asked the young man behind the Genius Bar to troubleshoot it for me. The MBP had begun to lock up, crash, etc. He ran some diagnostics and told me my HDD was about to give out. My MBP had a 5400 RPM HDD that he indicated was running around 3000 RPM.
I immediately cloned my HDD to a portable HDD just to be safe.
I then took it to another Apple authorized service shop and told them the same story about the difficulties I was having. I agreed to pay them $130 to troubleshoot it for me. It turned out to be some problem with the logic board. They could find no indication of any problem with my HDD. What blew me away was that Apple agreed to pick up the full cost of the parts and labor to replace the logic board. My MBP was 6 months out of warranty! I decided to upgrade the HDD anyway since the machine would be dis-assembled anyway to replace the logic board. All I paid for was the cost of the new HDD.
So I now have a practically brand new MBP courtesy of Apple Inc. Thank you Apple!

Top
#548298 - 12/28/10 11:54 PM Re: Ya Gotta Love Apple! [Re: TahoeTeal]
NucleusG4 Offline
Master•Blaster

Registered: 04/20/02
Posts: 12486
Loc: Miami, Fl.
I have similar stories..
Apple kicks some serious butt sometimes.
They have, on 2 different occasions, replaced a whole tower. They have fixed a laptop out of warranty...replaced the mobo.
Replaced the bottom pan on my 12" G4 laptop..
And so on...
I guess this is why they are rated tops in customer satisfaction surveys.
_________________________
http://davidbearphotography.com/



Top
#548303 - 12/29/10 01:46 AM Re: Ya Gotta Love Apple! [Re: NucleusG4]
TahoeTeal Offline
journeyman

Registered: 04/30/09
Posts: 86
Loc: Reno, Nevada
Ya know this is actually the first time I've ever had a problem with any of the Macs I've owned. I bought my first Mac in 1988 or 89, a Mac IIcx. Of course I've owned quite a few since then. I've never owned a pc of any variety. Just lucky I guess!

Top
#548304 - 12/29/10 02:10 AM Re: Ya Gotta Love Apple! [Re: TahoeTeal]
MacBozo Offline
Nut Dood

Registered: 04/21/02
Posts: 17704
Loc: Pinellas Park, Florida
Originally Posted By: TahoeTeal
Just lucky I guess!

Not lucky. The things just keep working.
_________________________

Top
#548308 - 12/29/10 02:43 AM Re: Ya Gotta Love Apple! [Re: TahoeTeal]
drjohn Offline
Curmudgeon

Registered: 04/20/02
Posts: 6290
Loc: WI-IL borderline
I wouldn't call that great service from the young man behind the Genius Bar. Suppose one had that misdiagnosis and didn't have a secondary source to check with.

I need to return my iMac for a problem and I'm not looking forward to it.
_________________________
Old farts, the hidden caulk of civilization. Jim Atkinson

Top
#548325 - 12/29/10 03:55 AM Re: Ya Gotta Love Apple! [Re: drjohn]
TahoeTeal Offline
journeyman

Registered: 04/30/09
Posts: 86
Loc: Reno, Nevada
You're absolutely right about the "Genius". I meant to mention that as well. I am however willing to cut them some slack on that. I recognize that they are very busy at the Genius Bar and their time per customer is limited. What made me go to the second source was the fact that I could not find any diagnostic software anywhere that indicated it could provide me with the actual RPM my HDD was operating at. I know, a HDD operates at different speeds depending on its current chore.

I still have never seen better customer service by anyone. I remember when Apple opened it's first store in Palo Alto. It was like Christmas! From day on I've always appreciated the assistance I normally receive at the Genius Bar.

Good luck with your iMac. I need to replace my 7-8 eight year old iMac myself soon.

Top
#548326 - 12/29/10 03:58 AM Re: Ya Gotta Love Apple! [Re: MacBozo]
TahoeTeal Offline
journeyman

Registered: 04/30/09
Posts: 86
Loc: Reno, Nevada
That is true. I've had minor software glitches, but this is my first and hopefully last hardware issue.

Top
#548384 - 12/30/10 12:44 PM Re: Ya Gotta Love Apple! [Re: TahoeTeal]
musicalmarv7 Offline
musicalmarv7

Registered: 03/14/10
Posts: 2850
Loc: Philippines
Apple has excellent customer relationship in the US.Unfortunately where I reside in the Philippines it stinks.Singapore is the only base to really get any results what ever problem you are encountering and this is a call center which sometimes is helpful and sometimes not.You are fortunate you live in the states.

Top
#548416 - 12/30/10 09:45 PM Re: Ya Gotta Love Apple! [Re: musicalmarv7]
carp Offline
Dino's are Babe magnets

Registered: 04/19/02
Posts: 27021
Loc: Hawaii
Bummer, Jerry.

I to have had really no problems with Apple. Pretty outstanding as a matter of fact.

It could be with the call centers you deal with? ? I remember Apple tried using an (india) base call center and was faced with HUGE complaints - later switched to a Canadian base call center.
_________________________

Top
#548517 - 01/02/11 11:47 AM Re: Ya Gotta Love Apple! [Re: carp]
musicalmarv7 Offline
musicalmarv7

Registered: 03/14/10
Posts: 2850
Loc: Philippines
I presume where you live there are good apple providers there and have knowledge of their products.Here forget it one technician told me you cannot use a SSD in the MBP 13 inch i own which is the late 2010 model. Imagine that one?

Top
Page 1 of 2 1 2 >
Previous Topic
View All Topics Index
Next Topic

Tweet

Preview

Moderator:  Acumowchek 
Print Topic
Switch to Threaded Mode
Publications, Articles and Industry Discussion
   »MacTech/MacNews Article Discussions
   »Apple World
Marketplace
   »Deals and Special Offers
      »Expired Offers
   »Trading Warehouse
Mac
   »Hardware
   »Software
   »Servers, Security, and Networking
   »Programming, Web Dev & Scripting
   »Windows and Virtualization
   »Cloud and Online Services
Mobile Technologies
   »iPhone Apps, AppStore, and iTunes
   »iPad, iPhone, iPod and Apple TV Hardware
Mods and Hacks
   »General Mods
      »Techniques
      »Miscellaneous
      »Mod Logs
   »Laptop Mods
      »Case Mods
      »Hardware Mods
      »Misc. Mods
   »Desktop Mods
      »Case Mods
      »Hardware Mods
      »Misc. Mods
   »Peripheral Mods
      »iPod Mods
      »Misc Mods
   »Software Hacks & Mods
General Discussion
   »Site Feedback & Issues
   »Stan's Lounge
   »Soapbox
Now Software Support
   »Announcements
   »Now X
      »FAQs
      »Discussion
   »Now Up-to-Date & Contact
      »Community Help
      »Tips and tricks
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
View homepage
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
View profile
Send a PM
Add to your Watched Users
View posts
Board Rules · Mark all read
Contact Us · AppleCentral · Top

MacTech Only Search:
Community Search:

 
 
 

 
 
 
 
 
  • SPREAD THE WORD:
  • Slashdot
  • Digg
  • Del.icio.us
  • Reddit
  • Newsvine
  • Generate a short URL for this page:



AppleCentral. www.applecentral.com
Main office: 805-494-9797
Xplain's use of MacNews, AppleCentral and AppleExpo are not affiliated with Apple, Inc. MacTech is a registered trademark of Xplain Corporation. AppleCentral, MacNews, Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, MacTech Central, MacTech Domains, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corp. Sprocket is a registered trademark of eSprocket Corp. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders.
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.
Generated in 0.034 seconds in which 0.019 seconds were spent on a total of 14 queries. Zlib compression enabled.
Powered by UBB.threads™ PHP Forum Software 7.5.8