Since getting a MagicJack, I notice that my QuickContact doesn't always work. I can look up a number, but then I can't look up a 2nd one it either crashes or I have to close the QC window and start again. Having used QC for eons of years, this is totally new behavior and the only new thing I've done to my computer is: update to OS 10.5.8 and add a MagicJack. So it has to be one of the two.
I just quit the MagicJack softphone software and unplugged MagicJack from my USB port and QC is still running quirky. When I launch it, my last lookup name is in the search field. If I delete it, QC crashes. When I relaunch and put in a name that is in my NUTD database, I get 0 Found. If I select and delete the name in the search field, QC crashes again.
So at this point I'm not sure if this is a MagicJack issue or 10.5.8 issue.
Although the MagicJack could cause the problem, we haven't heard of others having that problem, and I can't (off the top of my head) see how the MagicJack would interfere with QC.
It's more likely that another MenuExtra is interfering with it, or that its preferences are somehow damaged. As a first step you can delete the Now Contact-related preferences by:
1. Make a note of where your primary contact file is located. If you don't already know where it is you can start Now Contact and cmd-click on the titlebar of the main window to get a popup showing you where that primary file is located on disk. 2. Quit Now Contact. 3. In the Finder, go to your preferences folder at /Users/yourusername/Library/Preferences. 4. Trash a folder named Now Contact Prefs and a file named com.nowsoftware.nowcontact.plist. Don't empty trash yet since you may decide you want those files back if you need to find something (such as the primary file). 5. Restart Now Contact and select your primary file. 6. Restart your computer, and then 7. Try QC again.
_________________________ John Wallace Now X Tech Lead President, Now Software, Inc.
We were interested in how many users there are, but what we saw where many accounts with replys 0. Its not a problem for me but doesnt get the forum a little more slowly because of that? Maybe can someone awnser this question.
Trying to sleuth this out... prior to adding the MagicJack to my system, I didn't have the problem and I'm 99% positive that I didn't add any other software, OH... I did upgrade from 10.5.7 to 10.5.8.
I did the steps you recommend and thought it fixed it but alas, no... although QC does seem to work a tad better.
Put in a name: it works OK highlight the name for and type a new name and it may find new data, or just sit there If I delete the name and blank out the search field, QC starts to search and then always crashes If I get a new name typed fast enough, before QC starts to pull the entire database, I can sometimes avert a crash Sometimes it crashes if I delete letters, like going from "Steven" to "S" in an effort to type "mith" for "Smith" it will crash. When it crashes, sometimes I lose most of my menu icons in the upper right for a few moment, then they return OK
I've had problems with my Treo freezing for years now. Happened across different Treos 680, 700 and 755p which I have now. I've tried EVERYTHING to fix it, even running with no 3rd party apps. The phone will freeze while inputting text for 15ish seconds, then come back to life intermittantly. I've just learned to live with it.
But I wonder if my database is corrupted.
If I create a note on my phone, the note after syncing is clean in both NUTD and the Treo with just the text I input. As you know, if you create the note from NUTD first, you get all that "#~!!~~Now Contact unmappable..." text.
Well... over the years, I removed that text on a number of notes on my phone hoping that it would have the effect of as if I created the note on the Treo first. On the notes that I've done this with, after syncing the cleaned up note stays clean without the unmappable warning text.
NUTD never crashes, but my phone does freeze and now QC is buggy. But we have to factor in MagicJack and 10.5.8.
Given, that I've trashed prefs, etc. What do you think? Thanks Steven
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