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Now Up-to-date and Snow Leopard crash [Re: Cindi] #512367 01/26/10 11:35 AM
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sscanf Offline OP
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I know others have got both Now Contact and Up-to-Date to work under Snow Leopard. I'm running 10.6.2 and Contact runs OK, but I get a crash on Up-to-Date after a brief period of showing the splash screen. I'm running version 5.3.2. The Console log doesn't yield anything useful. It's a EXC_BAD_ACCESS error.

Anyone got any suggestions?

Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512368 01/26/10 07:08 PM
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John Wallace Offline
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The first step is to figure out if it is the app or the data file.

Does it launch under another user account on your computer? If so, then the problem is more likely the data file or preferences. If not, then the problem is more likely the application or its global preferences file.

To find out:
1. Go to Apple Menu -> System Preferences -> Accounts
2. Create a new account
3. Log into that account
4. Launch Now Up-to-Date & Contact
5. Report back what you find.


John Wallace
Now X Tech Lead
President, Now Software, Inc.
Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512369 01/26/10 10:46 PM
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sscanf Offline OP
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Using another account, the software loads fine. In the original account, I tried moving the data file out of its folder, but it still failed. What do I try now? Scrub the preferences file?

Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512370 01/27/10 03:28 PM
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ryoder Offline
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Originally Posted By: "sscanf"

Using another account, the software loads fine. In the original account, I tried moving the data file out of its folder, but it still failed. What do I try now? Scrub the preferences file?


Yes, deleting the preference files would be the next thing I'd recommend. To do that, follow these steps:

1. Make sure you know where your primary calendar file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process.
2. Quit Now Up-to-Date (if it is running).
3. Open a new Finder window and select Home from the Go menu.
4. Once in your Home folder, go to: /Library/Preferences/
5. Find the files named com.nowsoftware.nowuptodate.plist and com.poweronsoftware.nowuptodate.plist* and move them to the desktop.
6. Find the folder named Now Up-to-Date Prefs and move it to the desktop as well
7. Launch Now Up-to-Date, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Up-to-Date calendar file, highlight it and click Open.
8. Open the File menu, select Save As...Save the file as the same name and location as the original. Click Yes to replace the original. This step should be taken periodically to optimize the file.
9. Trash the items moved to the desktop in steps 5 and 6.

*The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Up-to-Date.


Rachel Yoder
Now Software - Tech Support
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Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512371 02/10/10 05:39 PM
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cvbcvb Offline
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Originally Posted By: "sscanf"

I know others have got both Now Contact and Up-to-Date to work under Snow Leopard.

Sscanf,

Does this include getting event reminders that “pop” up?

Thanks in advance,

CVB

Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512372 02/10/10 11:38 PM
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stamos Offline
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hi, i've uninstalled nutd 5.3.2 and reinstalled it, reinstalled my system software, reinstalled rosetta, etc. every time i try to open nutd (trial) it says "now up to date quit unexpectedly" and i don't even get to a splash screen.
the apple report says this:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bffff740

help? i've done all of the tricks listed down on this forum!

Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512373 02/11/10 08:30 PM
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John Wallace Offline
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The problem is (most likely) in one of three areas:
1. the software
2. the preferences
3. the data file

At this point we can rule out #1 since you have switched accounts and the software launches fine.
Also, if you've deleted the preferences and the problem persists then it likely isn't #2 (assuming you got all of the preferences)

The next step is to take your data file into another account and see if it opens up. That way you can see if it is the data file.


John Wallace
Now X Tech Lead
President, Now Software, Inc.
Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512374 03/17/10 03:14 AM
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Kempy Offline
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We have almost the same problem.
Reinstalling after a dead HD has been replaced, from TimeMachine (isn't it just fantastic) and we get, see attached, "NURD&C appears to damaged and should be reinstalled from the original installer. Error - 193" Unfortunately the Mac Shop installed snow leopard when we asked for Leopard and we did notice until now.
So neither Contact or Date apps will open.

Machine details: OSv10.6,
3GHz intel core duo,
4 GB 667 MHz DDR2 SDRAM
Hardware Overview:

Model Name: MacBook
Model Identifier: MacBook2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 667 MHz
Boot ROM Version: MB21.00A5.B07
SMC Version (system): 1.13f3
Serial Number (system): 4H645A4PWGM
Hardware UUID: 00000000-0000-1000-8000-0017F231F707
Sudden Motion Sensor:
State: Enabled

Please advise what next.

Data files open on other macs.

Rosetta selected on both apps.

Thank you in advance.

PS cannot use Now X as we rely on server. Mad


Simon
http://www.bramshaw.com.au
Melbourne - Australia GMT +1100
Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512375 03/17/10 09:03 AM
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Kempy Offline
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I have also followed

Yes, deleting the preference files would be the next thing I'd recommend. To do that, follow these steps:

above and still the same result.

Please advise what I can do.


Simon
http://www.bramshaw.com.au
Melbourne - Australia GMT +1100
Re: Now Up-to-date and Snow Leopard crash [Re: Cindi] #512376 03/17/10 04:18 PM
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John Wallace Offline
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You can download a script to fix the -193 error at:

http://docs.google.com/leaf?id=0BwCJW1fg...0&hl=en

If that doesn't fix the problem, you can also try:

http://docs.google.com/leaf?id=0BwCJW1fg...h&hl=en

The problem is caused by a permissions issue on a file. The first script tries to repair the permissions. If it is unsuccessful, the second script deletes that file and you will need to re-enter your serial number.

-- John


John Wallace
Now X Tech Lead
President, Now Software, Inc.
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