Running 5.3.2 on year-old MacBook Pro - early December, NUTD crashed on me - then whenever I'd go to re-open the app, it would, upon loading my calendar, crash again. Couldn't get it to come back up. Now Contact also started crashing. Submitted tech support form and posted on the board - 2 responses from Now Software didn't resolve the issue (their responses below). I found a workaround that appeared to work - ran the "Uninstall NUDC5.command" - then reinstalled the app, opened the app and a new calendar appeared. Couldn't open my calendar through "File > Open" command because it wouldn't let me select it (grayed out) - but could open it when double clicking on the actual calendar file. But, once I quit NUTD then re-opened it - it would default to a new calendar file (even through I had selected my existing calendar file as the "primary"). Again, I could get it to open by double clicking the file. Eventually, my calendar file did open as the primary - weird.
On Dec 31st, it crashed again, and I experienced the same issues, so I uninstalled/reinstalled like I did earlier. Same thing happened as before, I got it to work by clicking on my calendar file, but this time the fix only lasted a few hours. I left my MacBook on overnight w/ NUTD running and my calendar opened (hoping that it would stay running) and when I got in the next morning it had crashed again. Did the uninstall/reinstall again and could get it running for a few hours, but finally gave up.
I have tried everything I can think of. I can run my calendar file on other machines - have tried it on 2 different Macs (on one, the file is grayed out and I can't select it through "file > open" but can by clicking on the file). I've tried archiving all events over 30 days old and have "saved as" to optimize the file, but none of these work. The only thing I can think of is that I must be having some kind of software conflict. The only software I've installed since November is OmniFocus - can't imagine that alone would do it.
I'm in desperate need of help - hopefully someone can assist.
Below are the instructions I received from Now Software - neither set worked: ------------------------------------------------------------ Try the following: 1. Quit Now Up-to-Date and open your Applications folder. 2. Do a 'Get Info'(Cmd+I) on the Now Up-to-Date application file. 3. In the info window, check the box beside 'Open Using Rosetta' and close the window. 4. Open Now Up-to-Date, and test the result.
1. Make sure you know where your primary calendar file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process. 2. Quit Now Up-to-Date (if it is running). 3. Open a new Finder window and select Home from the Go menu. 4. Once in your Home folder, go to: /Library/Preferences/ 5. Find the files named com.nowsoftware.nowuptodate.plist and com.poweronsoftware.nowuptodate.plist and move them to the desktop. 6. Find the folder named Now Up-to-Date Prefs and move it to the desktop as well. 7. Launch Now Up-to-Date, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Up-to-Date calendar file, highlight it and click Open. 8. Open the File menu, select Save As...Save the file as the same name and location as the original. Click Yes to replace the original. This step should be taken periodically to optimize the file. 9. Trash the items moved to the desktop in steps 5 and 6.
The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Up-to-Date.
Also, if the computer has an Intel processor, try the following:
1. Quit Now Up-to-Date and open your Applications folder.
2. Do a 'Get Info'(Cmd+I) on the Now Up-to-Date application file.
3. In the info window, check the box beside 'Open Using Rosetta' and close the window.
4. Open Now Up-to-Date, and test the result.
It may also help to use the Disk Utility(Applications > Utilities) to repair permissions, then restart the computer and launch Now Up-to-Date.
I figured out a workaround that works for me but is a little cumbersome. I moved my Now UTD/C to another one of my Macs that it doesn't crash on and turned on screen sharing. This allows me to access my NUTD/C file using the other computer and latency isn't much of an issue. I then subscribed to DropBox and placed my NUT calendar/contact files to my DropBox - and now I can access my files from any Mac running NUTD/C. Not my preferred method, but it works.
Xplain's use of MacNews, AppleCentral and AppleExpo are not affiliated with Apple, Inc. MacTech is a registered trademark of Xplain Corporation. AppleCentral, MacNews, Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, MacTech Central, MacTech Domains, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corp. Sprocket is a registered trademark of eSprocket Corp. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders.
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.