I am having problems syncing my Palm with Now Contact. Everything else on the Mac syncs fine (Now Uptodate for instance). I get an error message as follows:

Now Contact synchronization failed “Now Contact” failed (error = #-19986)

I've tried searching the poweron website for help but this error message doesn't seem to feature.

Setup:

Hardware Overview:
Model Name: MacBook Pro 15"
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
OS: Tiger 10.4.11

Now Contact:
Version: 5.3.0
Last Modified: 23/10/2006 14:53
Kind: Universal
Get Info String: 5.3.0 © 1992-2006 Now Software, Inc.

Now Up-To-Date:
Version: 5.3.1
Last Modified: 23/10/2006 14:53
Kind: Universal
Get Info String: 5.3.1 © 1992-2006 Now Software, Inc.

Palm Desktop:
Version: 4.2.1
Last Modified: 16/12/2003 18:35
Kind: PowerPC
Get Info String: 4.2.1, © 2003 PalmSource, Inc. and its licensors. All rights reserved.

HotSync Manager:
Version: 3.2
Last Modified: 13/01/2004 15:24
Kind: PowerPC
Get Info String: 3.2, © 2003 PalmSource, Inc. and its licensors. All rights reserved.

I posted something very early on this board about such a failure. Look in your Contact list for a 'bad' entry, i.e. something missing all of the information like name and category, or that looks fakaphta. Delete them and do one 'overwrite handheld' sync to overwrite the handheld file and get things back in sync.

[quote="ps_pause"]I am having problems syncing my Palm with Now Contact. Everything else on the Mac syncs fine (Now Uptodate for instance). I get an error message as follows:

Now Contact synchronization failed “Now Contact” failed (error = #-19986)

I've tried searching the poweron website for help but this error message doesn't seem to feature.

Setup:

Hardware Overview:
Model Name: MacBook Pro 15"
Model Identifier: MacBookPro2,2
Processor Name: Intel Core 2 Duo
Processor Speed: 2.16 GHz
OS: Tiger 10.4.11

Mike is dead-on that this type of issue is usually due to a corrupted contact. If your data is just in the local file(not shared through a Public Contact Server), there is another option that is usually faster than manually going through the details of your entries to find the problem one.

Let's try doing a drag import of your data to a blank new contact file:

1) Open the contact file that is not sync'ing.
2) Open the File menu and select New... to create a new contact file. Name it, save it, and make sure to set it as the primary file.
3) Press Command-W to close the blank standard view window.
4) Press Command-K to delete the blank contact entry from the list view.
5) Adjust the windows sizes of the blank new contact file and your original file so you can see both on your screen.
6) Press the All button in the list view of your original file to show all your contacts then press Command-A to select all contacts.
7) Hold down the Command/Apple key and drag all selected contacts over to the blank new contact file.
8.) Sync this new file with the Palm, making sure the Now Contact Palm conduit is set to 'overwrite handheld' for the next sync.

Awesome!!!

This resolved my problem, which I think started after updating OS X to 10.5.6.

Marion