I'm trying to recover from a company disaster here and not having much luck. One of the client calendar databases became corrupted somehow and created 30,000+ duplicates of the same To-do event... slowing the application to a tectonic crawl. By the time it was brought to my attention, the database had been synced to the other workstations and a day had elapsed, rendering the 5 hourly backups useless. Tech support was initially very responsive and suggested the text export trick, but I was getting errors when I re-imported the cleaned text, which prevented import of about 1/3 of the data. The tech offered to look at a file to see if he could find the problem, but I emailed it a week ago and haven't received a single response since then despite daily inquiries.

Apparently abandoned, I figured I'd try this from the server end. The event server supposedly makes daily backups (confirmed by the console logs) and is set to save the last 10, which would pre-date the problem, but only the most recent file shows up in the Application Support folder. There is also a large "eventserver.daemon" file, but no readily apparent way to open it. My boss is utterly furious, and I need to get these calendars working again. Any suggestions (aside from finding a new contact manager after a decade with Now)? Thanks!

Shannon,

By default the backups would be in the same folder as the server database, though they could be saved elsewhere if directed in Now Server Manager. If they are in the default folder, and the backup cycle gets changed, it removes all earlier backups that were generated on the old cycle. If you still have the text file, please zip it and send it to [url=mailto:support@nowsoftware.com]mailto:support@nowsoftware.com[/url] . You will get a bounce-back message telling you to open a ticket, but I will watch for your email and pull it before it would be deleted. We should be able to resolve the import issue and get a new file or server back out to you.

.Zipped text file sent. Thanks!

Dunno what to say about the missing server backups. The backup cycle hasn't been changed in years, but the only backup files visible are the current one and a couple of groups from 2005 and 2006. Rolling Eyes

BTW- that's a great Nighthawk avatar you have, but maybe you should make it transparent while the app is vaporware? Wink

File received. If calls are kind(light & short) I may be able to get this back to you today.

That would be awesome!