I'm experimenting with the Now Contact (5.3.2) export function, looking at how we might be able to manually exchange contact data between Now Contact and Salesforce.com. I choose File/Export/To Text File... and in the resulting Export Setup window, in the list where one chooses which fields to export and the order, every field has what looks to be hundreds of duplicate listings. In addition there are hundreds of unnamed (i.e., blank) fields. I click in the scrollbar to page down through the list, and after 40 clicks, it's not even a tenth of the way down.

I tried deleting all the existing export templates and making a new one from scratch but this made no difference.

I was a long-time Now Contact/U2D administrator in the version 3.x and 4.x days and don't recall experiencing this when exporting back then. Seems like some kind of bug, since I can't imagine a reason for each field listing to be repeated hundreds of times.

I'm on a PowerMac 2x2 GHz Intel, running 10.5.3. I just installed the 5.3.2 demo and did not uninstall my existing 4.5.3 installation, so that's still in my Applications folder--in case that has something to do with it.

Any ideas what's going on here? I can provide screenshots if that's helpful.

It sounds like a problem with either the local file or the Now Contact program prefs. The first things I would suggest are optimizing the local file and possibly refreshing the prefs. They are done as follows:

Optimize the Now Contact file by going under File to Close with the Option key held down on your keyboard. This optimizes a file and is a preventative task. All your attachments, notes and links will still be there. Then quit Now Contact and reopen the application.

Here is the prefs refresh:
1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process.<BR>
2. Quit Now Contact (if it is running).<BR>
3. Open a new Finder window and select Home from the Go menu.<BR>
4. Once in your Home folder, go to: /Library/Preferences/ <BR>
5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop.<BR>
6. Find the folder named Now Contact Prefs and move it to the desktop as well.<BR>
7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open).<BR>
8. Trash the items moved to the desktop in steps 5 and 6.<P>

The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Contact.<P>

Thank you Don. Replacing the preferences did the trick.