I recently upgraded from Tiger to Leopard and from Now Contact/Up-to-Date 4.3.5 to 5.3.2. Suddenly my HotSync is giving me error message #-19986 and won't sync the address book properly (calendar is fine.) I got the instructions below from Now Online Support, but nothing worked (I went through it all with a Mac guy/Timbuktu, since I realize my own limitations.) Does anyone know of something else to try? Thanks!
Now Online Support instructions: Make sure Now Up-to-Date & Contact was installed after the Palm Desktop. If in doubt, go ahead and reinstall, this will remove any potential conduit conflicts. If you still get the same error, first try setting the Now Contact Palm Conduit to 'overwrite handheld', and then try a sync. If that produces the same result, refresh the Now Contact program prefs, set the Now Contact Palm Conduit to 'overwrite handheld', and then try a sync. The prefs refresh is done as follows:
1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process. 2. Quit Now Contact (if it is running). 3. Open a new Finder window and select Home from the Go menu. 4. Once in your Home folder, go to: /Library/Preferences/ 5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop. 6. Find the folder named Now Contact Prefs and move it to the desktop as well. 7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open). 8. Trash the items moved to the desktop in steps 5 and 6.
The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Contact.
Loc: Georgetown, DE USA
I have been syncing with no difficulty NUD 5.3.2 and my Treo 700p. Have you tried setting the Contact conduit to 'Overwrite the Handheld' for one sync? Don't make it the default, but let HotSync 'reset' the handheld's file and then go forward with regular syncing.
Loc: Los Angeles, CA
You may need to export your entire contact file "To Contact File..." and then make your newly-exported contact file your new primary contact file. This may help clear out any corruption that is in the file.
Also, you may need to use The Missing Sync For Palm, and completely uninstall Palm's HotSync software, in order to sync successfully.
These are the steps that I had to take to make this all work. HOWEVER, I can no longer trust Now Contact to keep the integrity of my data intact. It erased a whole bunch of keywords and home addresses from hundreds of my contacts, which is just the final straw for me and Now Contact. I am now in the process of switching all of my contacts over to Apple's Address Book.
My problem was that as soon as Now Contact would begin to sync - the sync status window would just disappear with no error message or anything. My Treo would appear as if it was still syncing, but eventually would tell me that there was an error syncing.
Between this post and another post on this support site, I did the following for sync issue with Treo 700p and NUDC 5.3.0 (OS 10.4.11): What clued me into the fact that I might have corrupted contacts inside of my contact file, was that I mistakenly chose a work related contact file as my primary contact file and the sync worked for the 1st time in months. When I realized my mistake - that this was the WRONG contact file to have on my Treo - I went back and tried to sync the personal file I wanted and it crashed again. So I knew there was something different about the personal contact file that was crashing.
First: I deleted any suspicious contacts, contacts with no categories/unfiled and contacts with categories assigned, but no actual contact info inside the contact. I also took any contacts that I wanted to keep that had "unfiled" categories and assigned categories to them (this seemed to be just for the contacts that had been entered on my Treo in the past as a name and contact # but not with a category).
Then I deleted the pref files and folders (as noted in the help sections for this sync issue) BUT for BOTH Now Contact AND Up to date. (deleting the Now Up to Date pref's was probably unnecessary, but wanted to note it here as it is what I did when it worked). Then I reset my conduits to overwrite handheld. Then I restarted my computer. Then the hotsync worked with the primary contact file I wanted!
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