I've spoken with tech support and sales staff and I can't seem to have the 100 or so templates (under faxes, letters, labels, etc.) show up in 5.32 using an iMac running the most recent version of Leopard.

I've made sure all of the extension formats are the same (.lbl, .fax, etc.)
I reinstalled the software
tried a few tips with tech support

But, nothing. I can't get my templates to be recognized, even though the icon is the same as the default templates that are in the program when you first install.

Please help.