I am running NUTD and NOW Contact 5.3.1 on OS X 10.4.11
Since January I have been trying to take care of a problem, and have received no further response from NOW despite repeated requests since February.

Glacially slow saving events/to-do's etc. (but not always; there seems to be no pattern to being very slow and then fast) At least half of the time, when I save an event, call, etc. I get the spinning wheel (or its B-W version) and the message "there was an error saving." When I close the event, it erases all the information and comes up as "new event" Or it doesn't erase. Once again, no particular pattern. Every new day when I open it, the UTD calendar takes a long time saving itself and opening up the current day, which appears first as a big black mark on that particular day in the monthly calendar. I have to wait a long time before all that day's events finally appear.

Refreshing the preferences does not take care of this! I sent NUTD my files, but they never got back to me.
Advice? I purchased Nighthawk in advance when I upgraded, but have heard nothing about that as well.

Jeff,

I couldn't find your file in our ticketing system. I did find the original ticket and request for the data file, but don't see where you attached it.

The issue does seem to be file related. One way to test this would be to create a brand new calendar file, with a range of your data in it. Try exporting a date range (say 2 months back and 5 months forward) to text and then create a brand new file. Import the text file into the new file and see if you have the same behavior. If not we can assume the file is the source of the problem in some way and work from there. If so, then the problem is more likely with the program (and you've eliminated the possibility of preferences) or with your system (a conflict with another program perhaps).

Are you using the latest version of Now Up to Date and Contact (version 5.3.2)?

Something you don't mention here or in your trouble ticket is if you are connecting to a server, or if this is a stand alone installation. If there's a server involved, the issues might be related to sending the data up to the server.

Have you ever optimized your data file? You can do several things to improve the performance of a file. One is to save a copy of that file and work from the newly created version. Another is to hold down the "option" key while closing the file which forces a rebuild of the database.

I've re-opened and assigned your ticket to myself in our system, please follow up there with any information your glean from the above suggestions.

Sean:
Thanks for quick response. I appreciate it.
I did send my file back in February. Were they never received? Should I send again?

I have optimized file many times. Has no effect. I upgraded to 5.3.2 yesterday. No change.

I tried to hold down Option button while closing the file, but nothing happens. File only closes if I press Control button and W. Is there another way to Rebuild?

Jeff Mc.

I have been fighting a similar problem since January. My support tickets and post were responded to, with the same advise each time which did nothing to alleviate the problem. I spent 6 hours yesterday downloading 5.3.2 creating new servers, and still got various error messages. Normally we run two computers, with server on one and connect all events and all contacts through server. The past three six months the staff are leaving each other notes. Well I had the same problem on the third computer, did not try to connect to even one of the other computers. Contact could not find server. All settings looked correct. When I opened server manager window nothing could be accessed. Yes, I did unlock with administrator password. I have used this program at two businesses for many years. This is very disappointing and at this business I am now looking at other options. I am running one intel mini with 10.5.2. and one G4 mini 10.4.11.

I am a stand-alone user, and not on a server, but it sounds like we might have similar problems.
Another problem I forgot to mention is that Quick-Day doesn't update at all, but remains with the same list of events from when this problem began last year.

Why have I heard absolutely nothing back? I enquired about this in June, after far too many months of waiting for any response at all.

Jeff

I had problems with losing contacts and with links between events and contacts... Now support gave me things to do... and I'm not sure what helped the most but I've been going now for 3-4 months with no problems... Here are two of the things- not the detailed step by step necessarily:
-If your computer has an Intel processor, in addition to refreshing the Now Contact program prefs, try the following:
1. Quit Now Contact and open your Applications folder.
2. Do a 'Get Info'(Cmd+I) on the Now Contact application file.
3. In the info window, check the box beside 'Open Using Rosetta' and close the window.
4. Open Now Contact, and test the result.

Cleaning up data files- I dragged individual contacts into a new data file to fix ones that had linking problems and I think at some point I redid the whole contact file by dragging into a new file...