Hi, Started a couple of days ago. When I try to start on "now contact" it gives me the following error: "The command could not be completed because an unexpected error occurred." I even tried to fix it buy updating to 5.3.2 originally 5.3.1 but the problem persists. Please help. I can't access any of my contacts. I've rebooted the computer many times and i've rebooted the server many times, but nothing is working. Please help. Here are the following steps I took to try and clear the prefs to check if that helps but that didn't help either:
1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process. 2. Quit Now Contact (if it is running). 3. Open a new Finder window and select Home from the Go menu. 4. Once in your Home folder, go to: /Library/Preferences/ 5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop. 6. Find the folder named Now Contact Prefs and move it to the desktop as well. 7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open). 8. Trash the items moved to the desktop in steps 5 and 6.
I followed these instructions and as soon as I try to open the the Primary contact file it gives me the error "The command could not be completed because an unexpected error occurred." Could the file be corrupted which is causing the issue? What should I do now?
Hi, Started a couple of days ago. When I try to start on "now contact" it gives me the following error: "The command could not be completed because an unexpected error occurred." I even tried to fix it buy updating to 5.3.2 originally 5.3.1 but the problem persists. Please help. I can't access any of my contacts. I've rebooted the computer many times and i've rebooted the server many times, but nothing is working. Please help. Here are the following steps I took to try and clear the prefs to check if that helps but that didn't help either:
1. Make sure you know where your primary contact file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process. 2. Quit Now Contact (if it is running). 3. Open a new Finder window and select Home from the Go menu. 4. Once in your Home folder, go to: /Library/Preferences/ 5. Find the files named com.nowsoftware.nowcontact.plist and com.poweronsoftware.nowcontact.plist and move them to the desktop. 6. Find the folder named Now Contact Prefs and move it to the desktop as well. 7. Open your Now Contact file and make it your primary contact file (Launch Now Contact, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Contact file, highlight it and click Open). 8. Trash the items moved to the desktop in steps 5 and 6.
I followed these instructions and as soon as I try to open the the Primary contact file it gives me the error "The command could not be completed because an unexpected error occurred." Could the file be corrupted which is causing the issue? What should I do now?
If your machine has an Intel processor, try the following:
1. Quit Now Contact and open your Applications folder.
2. Do a 'Get Info'(Cmd+I) on the Now Contact application file.
3. In the info window, check the box beside 'Open Using Rosetta' and close the window.
4. Open Now Contact, and test the result.
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Don Norcross Technical Support - Now Software Inc
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