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#504338 - 12/18/07 02:21 PM Customer Service Ignoring Help Ticket [Re: sateliterus]
mcarlston Registered: 12/18/07 Posts: 2	Anyone have any idea how to get their attention? Now staff have been fantastic in the past so I am confused by this. However, I am in day ten of waiting for help after unsuccessfully following the posted suggestions again and again. Nighthawk sounds potentially great but my interest is fading. Thanks
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#504339 - 12/18/07 02:58 PM Re: Customer Service Ignoring Help Ticket [Re: sateliterus]
dnorcross Registered: 04/05/07 Posts: 266	Originally Posted By: "mcarlston" Anyone have any idea how to get their attention? Now staff have been fantastic in the past so I am confused by this. However, I am in day ten of waiting for help after unsuccessfully following the posted suggestions again and again. Nighthawk sounds potentially great but my interest is fading. Thanks My apologies for the unacceptable oversight. Eight days is far to long a gap in response to your update. The ticket has been updated. _________________________ Don Norcross Technical Support - Now Software Inc
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#504340 - 12/18/07 04:25 PM Re: Customer Service Ignoring Help Ticket [Re: sateliterus]
John Wallace Registered: 04/03/07 Posts: 1921 Loc: Columbus, Ohio	Quote: Now staff have been fantastic in the past so I am confused by this. I'm looking into this. We're either over capacity or there is a problem with our process. _________________________ John Wallace Now X Tech Lead President, Now Software, Inc.
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