Call me a damn fool, but I got the BeeJive iPhone app (when it was on special offer) because it has a great interface for IM, and makes it very easy to chat with Google chat. Or so I thought...

But unlike the Google web interface and every other iPhone IM app I've tried, it doesn't show you when your chat buddy is typing a reply - nor does it show them when you are.

So I signed up to their support forum, and posted a query about this - I thought maybe I was missing a pref somewhere to turn this on, but otherwise was suggesting it as an enhancement request. I was encouraging and polite.

My forum post didn't make it onto the forum, so I emailed them instead - same message, also mentioning that my post hadn't got on the forum. No reply. I reposted the query on the forum, in case it had got lost in the ether. It never appeared there (other posts appeared after the first time and that time, so I know the forum itself is working and being moderated). No reply to emails.

So I knocked a star off my app store review for lack of response.

And now they've pulled my app store review.

This is deeply unimpressive behaviour from a professional company. Do I have a next step? I'm going to email them again and ask what's going on, but I don't expect a response. I just don't get it.

Might try getting in touch with Apple too, they shouldn't be pulling a review because it's negative.

I'll do that in a few days - I've just sent off another email to them, and tried posting a query in Feature Requests instead of Support (you never know, they might be even more fussy than this place ). But if I don't hear from them by the end of the week, I'm contacting Apple.

Oops, the reason why my app store review wasn't showing was that they were sorted by 'most useful' rather than 'most recent' .

I still haven't heard back from them though, so I'm going to contact Apple now.