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#482809 - 12/17/09 07:58 AM Re: Time to get my firewire port fixed [Re: John Rougeux]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	Called this morning to check on the status. The part is in, but the tech has been sick. They say it may take at least 2 more days. At least...not by Saturday, but at least by Saturday. I told them that I could have shipped it to Apple and had it fixed and returned to me by now! So I asked to speak to the person who said that it would take at least 2 days...put me on hold forever, then apparently while I'm typing this, it disconnected or put me on hold... WTF. Is this Dell Store I'm calling??
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#482810 - 12/17/09 08:00 AM Re: Time to get my firewire port fixed [Re: carp]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	I agree. I told them that I should have taken my iMac home and had them call me when the part was in. Had I done that, then I would have been put on the bottom of the list.
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#482811 - 12/17/09 08:04 AM Re: Time to get my firewire port fixed [Re: John Rougeux]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	They bumped me up the list..not to the top mind you, but up the list. She's "hoping" that he can fix it today, but will not make any promises. It's amazing how before this store opened, I shipped a laptop (free) to Apple's repair depot in Texas and got it back 2 days later fixed.
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#482822 - 12/17/09 08:57 AM Re: Time to get my firewire port fixed [Re: John Rougeux]
NucleusG4 Master•Blaster Registered: 04/19/02 Posts: 10444 Loc: Miami, Fl.	Yeah... that's it...scream and yell and get them all flustered and pissed. After all.. they're just going to be the ones fixing your Mac that is almost out of warranty. Yep... I want the guy fixing my puter to be rushed and hurried and have his manager breathing down his neck. Exercise some patience Padawan. _________________________ http://davidbearphotography.com/
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#482829 - 12/17/09 09:28 AM Re: Time to get my firewire port fixed [Re: NucleusG4]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	I didn't scream or yell at them. I was rather polite. I find it easier to get my way if I'm polite, but letting them know that I am a bit frustrated.
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#482841 - 12/17/09 10:29 AM Re: Time to get my firewire port fixed [Re: John Rougeux]
NucleusG4 Master•Blaster Registered: 04/19/02 Posts: 10444 Loc: Miami, Fl.	Ahhh.. OK. I guess I read this part WTF. Is this Dell Store I'm calling?? ...and made an assumption... my bad. _________________________ http://davidbearphotography.com/
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#482876 - 12/17/09 02:06 PM Re: Time to get my firewire port fixed [Re: NucleusG4]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	That's what went through my mind. 5pm and still no call....I bet it'll be ready Saturday.
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#483112 - 12/18/09 02:50 PM Re: Time to get my firewire port fixed [Re: John Rougeux]
John Rougeux Member # -1 Registered: 11/06/08 Posts: 5637 Loc: Louisville, KY	Got the iMac back. So far here are the problems I'm having: 1) Applications are quitting unexpectedly Click for full size Click for full size 2) No sound. I get the o with the / through it when I hit the volume 3) Graphics are acting up. This desktop picture is evidence A. Before Click for full size after Click for full size It just blinked and went to the After screen. 3) original problem isn't fixed. CF card doesn't mount. More testing to continue.
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#483123 - 12/18/09 03:36 PM Re: Time to get my firewire port fixed [Re: John Rougeux]
Acumowchek Is this thing on? Registered: 12/29/07 Posts: 3294 Loc: Petaluma, CA	Here's hoping they will replace the computer with a new one. Don't they know you're a mod at MacTech?
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#483129 - 12/18/09 03:43 PM Re: Time to get my firewire port fixed [Re: John Rougeux]
carp Dino's are Babe magnets Registered: 04/19/02 Posts: 27021 Loc: Hawaii	Originally Posted By: John Rougeux I didn't scream or yell at them. I was rather polite. I find it easier to get my way if I'm polite, but letting them know that I am a bit frustrated. Good move John , I know it is a hassle - I would take it back and demand satisfaction . I think they replaced parts that were really Bum Parts , new parts that was , just were DOAs _________________________
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