#478767 - 11/23/0907:13 PMRe: Smoking - Your Macintosh - Repairs - Warranty
The cigarette residue that was inside of my old iMac was hard to clean off. I'm happy that no one has ever smoked around my 2006 Mac Pro. When I took it apart recently to add RAM, it was a little dusty, but the dust blew off easily with canned air.
I was the only smoker in the house and didn't chain smoke, so I was shocked to see how bad the insides of that iMac looked! Also, I only used it evenings and weekends because I work full time. Kept the outside of it clean, as well as the desk area. Vacuumed the air vents and desk area regularly. I imagine that a heavy smoker's Mac would look even worse.
Can't blame a tech for not wanting to deal with it.
Now, I am as much against smoking as anyone. I also do not want workers needlessly exposed to hazardous substances. Still, for Apple to deny warranty claims on Macs exposed to cigarette smoke seems way over the line.
Yet, that is what The Consumerist says Apple has done on at least two occasions in recent months.
Apple is apparently telling at least some customers that the amount of cigarette smoke residue inside their computers makes it unsafe for the company to perform warranty service on them, despite the lack of such a clause in the company's warranty agreement.
The Consumerist says the complaint as been raised as far as Steve Jobs' office, with no relief for the customers involved.
The story was reported on Friday, though the Consumerist said it had sought, but failed to receive, any explanation from Apple HQ over a period of months. (The site is part of the Consumers Union/Consumer Reports organization, so I deem the report credible).
People are complaining that Apple refused to repair their under-warranty computers because they were "contaminated" by cigarette smoke.
Consumerists notes two particular cases where Apple customers seeking warranty services on their laptops and computers were turned away.
One customer with a $3000 iMac was denied services eventually emailed CEO Steve Jobs to complain.
Eventually a woman from Steve's office named Dena called the customer "to deliver the bad news."
She said that the computer is beyond economical repair due to tar from cigarette smoke! She said the hard drive is about to fail, the optical drive has failed and it isn't feasible to repair the computer under the warranty. This computer is less than 2 years old! Only one person in my household smokes - one 21 year old college student. She said that I can get it repaired elsewhere at my expense.
Ah. The good ol' hard-drive-is-full-of-tar excuse.
As more more people join in the discussion, maybe Apple will officially give a response.
Because the organic material in tobacco doesn't burn completely, cigarette smoke contains more than 4,700 chemical compounds. Although OSHA has no regulation that addresses tobacco smoke as a whole
Talks more about air born smoke
As I thought it is more Apple and not an OSHA ruling .
Anyway if Apple is gonna pull the cat out of the bag - it has to make it clear that smokers will not get any type of warranty service at all , before they make that purchase . Simply if I bought a 3,000 Mac and (Apple Pro Care) on top of that __> I would be pissed
Xplain's use of MacNews, AppleCentral and AppleExpo are not affiliated with Apple, Inc. MacTech is a registered trademark of Xplain Corporation. AppleCentral, MacNews, Xplain, "The journal of Apple technology", Apple Expo, Explain It, MacDev, MacDev-1, THINK Reference, NetProfessional, MacTech Central, MacTech Domains, MacForge, and the MacTutorMan are trademarks or service marks of Xplain Corp. Sprocket is a registered trademark of eSprocket Corp. Other trademarks and copyrights appearing in this printing or software remain the property of their respective holders.
All contents are Copyright 1984-2010 by Xplain Corporation. All rights reserved. Theme designed by Icreon.