I have had that happen to me, I asked to speak with the manager, because the person on the phone was a complete moron. He put me on hold for about 10 -15 min. After that, I got a dial tone! I don't think pissed was sufficient...
_________________________
"Fix it 'til it Breaks."
Jacob - EiC & Director of Technology Mac Pro Quad 2.66 - 4GB RAM 160 GB SATA RAID 1 - 650 GB Storage Quad 19" Widescreen LCDs Accessorized to the Hilt