The Web Help Desk software suite is a leading cross-platform service desk management solution for IT help desk and customer support professionals who seek to simplify and control their increasingly complex service environments.
The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including:
* Incident and Service Request Ticketing * Asset and Desktop Management * Knowledge Base & Self-Help Management * Customer Satisfaction Surveys * Time and Materials Management * Approval Workflow
Technology integrations include:
* NEW! iPhone and iPod Touch web app * LDAP / AD * Email-to-Ticket Conversion (IMAP, MAPI, POP, SMTP) * Apple Remote Desktop (ARD) * LANrev * Casper Suite / Recon * Microsoft SMS / SCCM * MAPI Exchange
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