so i got my little brother to buy his first Mac a year ago. he bought a Mac pro and uses it in his law practice. unfortunately, he's had a number of problems and the keyboard and mousepad have been replaced twice among other issues. he's known at the Apple Store. well, tonight he tried burning his first DVD using iDVD. it failed. he shared his screen with me and it wouldn't work. he needed the DVD for a trial tomorrow. we got him off to the Apple Store and they transferred his files to a display Mac and burned his DVD. then, he wanted them to figure out what was wrong with his own laptop, particularly since the Apple Store had it for many days last week replacing the keyboard. after some discussion, they came back and just gave him a new Macbook Pro (it's even a new model since last year). they are transferring his files over tonight and he picks it up tomorrow morning.
Awesome Apple! i was beginning to think my brother would never trust me again.
Hooray Apple? Not sure a hooray is in order here. It's great that they replaced the unit, don't get me wrong. But what the heck was wrong with the thing to begin with. Sounds like a whole host of things.
Also, was it a MacPro or a MacBook Pro? You mentioned both.
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it's a Pro. and yes, it shouldn't be hooray Apple . . . but the machine was over a year old and they replaced it with a new one and a whole new model. i could have seen them giving him a refurb or something along those lines, so this was a nice gesture after they'd given him the runaround. he was having his cursor freeze repeatedly (which is why they replaced the keyboard twice) so his frustration level was quite high. i am not sure he's saying 'hooray Apple' as much as i am because i was tired of getting the calls to share his screen and try and fix this or that given that he wasn't doing anything wrong.
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