Apple iTunes support is amazing!<br><br>The other day, I discovered one of my videos had completely vanished from my library, after attempting to deal with duplicates. I was sure I hadn't backed up to DVD media in quite some time, as I now kept the iTunes library on my Drobo "RAID" drives. Naturally, I was a little panic-stricken and thought no harm could come from at least asking iTunes support for "mercy". Lo and behold, I received an e-mail from iTunes support offering their sympathy and providing a credit to my iTunes account for the lost (trashed) video. I was stunned!<br><br>At the same time I received the e-mail, I was scouring through a stack of backup DVDs and discovered I had indeed made a backup which included the missing video. After re-installing said video, I sent a reply to iTunes support informing them of my error and suggesting they might remove the credit, ending my message with a HUGE thank you. Their prompt reply;<br><br>"Dear Alec,<br><br>You're very welcome. I'm glad to hear you found the video, and please enjoy the credit anyway. <br><br>Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store, and please do not hesitate to contact us should you require future assistance."<br><br>And all this occurred on a Sunday afternoon, no less!!!<br><br>DANG, I love Apple! <br><br>- a.k.a. Mississauga -

I checked out those Drobo things last night...wow, looks very nice. Wish I could get one!<br><br><br><br>my photos

you watch the video? It's like RAID, but MUCH simpler and less expensive in most cases. The reason it looks appealing to me is that you can reuse a lot of your old HDs that you normally wouldn't bother with anymore. (If they are SATA) <br><br><br>zweisoft<br>

Did I see that right in that you can mix and match whatever SATA drives in there? Say a 300GB and a 200GB?<br><br><br><br>my photos

INDEED!<br><br>zweisoft<br>

Crap. Now there is something else I want. heh It has firewire 800, which is very nice.<br><br><br><br>my photos

<br><br><br><br><br><br>my photos

If that's your initial back up, it will take a while. Subsequent back ups are nearly unnoticeable.<br><br>

yeah, my first. I'm putting it on my USB external HD. Perhaps that takes longer?<br><br><br><br>my photos

If it's USB 1.1, it will take a few weeks. USB 2 should be about the same as FW400.<br><br>