It was too complicated (more so than necessary) to get into @ 3:30AM... but GET THIS...
When I moved fro the Comcast Triple Play Package to the Verizon Triple Play Package, part of the deal was adding VOICE (a land-line) that would actually LOWER the cost of Internet & Cable TV.
As an added inducement, they promised to "PORT" my existing # to my new Verizon Server.
(...here's where it goes all oblong... )
Less than a month into the new service, I get one of what I've come to know as ONE-OF-MANY e-mails... ...claiming that I HAD REQUESTED The Service To Be Cancelled ...along with Instructions for returning all my equipment... and the obligatory $240.00 FEE for EARLY CANCELLATION. -wtf?
Upon contacting them (a length-process in itself) I was informed that I had cancelled the VOICE Option thereby cancelling the Triple Play DISCOUNT--- ALONG WITH All the OTHER DISCOUNTS offered as inducements for "Going VERIZON"...
Wait For It...it gets better...
This turn of events automatically jumped my payments from $169 per Month to $278 per Month... For the NEXT 2 YEARS Of My Contract! and let's not forget losing all of the FIRST MONTH & A HALF First Payment PLUS INSTALLATION FEE!
...PLUS... the $240 if I decided to drop their service, and GO WITHOUT CABLE TV & INTERNET since they are the SOLE CABLE PROVIDER In Bergen County.
After weeks of ye olde runaround...
I was told that the problem lies in their claim THAT "SOMEONE HAD 'SLAMMED' MY PHONE NUMBER"(which means another company had put in a request for use of MY PHONE # that "by LAW" Verizon is obligated to "RELEASE" to them... REGARDLESS Of ANY PERMISSION (Or LACK THEREOF) From ME!
After more calls, someone took pity on my situation and told me which company had allegedly "SLAMMED" my Number. they claimed it was Comcast... and that it was "up to me" to contact Comcast and re-re-request the # be ported back to Verizon... or otherwise live with the situation...
One 5 min. call to Comcast was all it took for them to put a Nation Wide Search on the Number... which turned out to NOW BELONG TO VERIZON. -wtf?
Oh it gets even BETTER (hoping Mr.B is following this)
I STILL had to PAY The Bogus Bill or have it turned over to Collections (plus plus plus) and wait an entire month just to see if they could get back the number... and FORGET all the Lost Promotionals -sorry 'bout dat
so far I've been thu this 5 TIMES Already since JANUARY! WTF?
Last week (when I spoke with the Supervisor) I agreed to SIMPLY CHANGE THE PHONE NUMBER rather than deal with this.
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