Called Time Warner since I was paying more than what their plans were. They had taken over Insight last year and always said that I couldn't change plans..yet.

Time Warner says that my old modem can't handle the upgrade in speed. So I had to order a new modem in order to save a monthly fee and get higher speeds. crazy

I ordered the Motorola SB6141 SURFboard DOCSIS 3.0 Cable Modem

Jim, have any experience with this model? Got good reviews at Newegg