Hope you made it clear to them that you'd be passing this information on to people quite literally NATION WIDE in order that everyone you know would steer clear of them in the future. "Uhavaniceday!"
I had something similar happen to me recently but not not to the tune of anywhere close to the amount they socked you for but...
On my way to Physical Therapy last month, the fellow who assisted me in taking my seated walker out of the backseat of the car pulled off the knob of the locking device that makes it easier to get in and out of the back seat (esp. since I'm usually the only one around to wrestle it back in after any trip to store etc.)
ANYWAY... The walker is made by Drive Medical.. The knob in question is a screw-on aluminum knob that probably costs $0.50 to manufacture (at most) ...but when I called Drive Medical, they said I had to go through a "Provider" who'd then have to order the part.......Hokay.... wotevah...
But I then asked, "While I have you on the phone, can you please give me the Exact Part# since I don't see it listed on the schematic..."
So he pulled up the schematic on his computer... ...and waited for him to locate it............... then waited as he contacted Tech Support......... only to be told to call them directly instead..?
Here's where it gets good; Not only do I need to locate a "Provider" to order the part.. the little SCREW-ON KNOB CANNOT BE SOLD SEPARATELY ... since it's part of the locking device to lock the folding undercarriage for the entire walker."sorry"
After being reminded for the 5th time that it had to be ordered thru "A Provider" I asked for a "ball-park-figure" of what it would cost....
$53.36... and that was to "The Provider"... who could then charge ME whatever he wanted to.
SOOooo Remember the Name: DRIVE MEDICAL ...And Remember to TELL ALL YOUR FRIENDS...!
lil red knob__/
_________________________ . "...or am I a butterfly dreaming she's a woman?"
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