Outsourcing--the single most destructive practice of any enterprise. My school has outsourced the cafeteria/food services, with the same results that you've experienced, David; the bookstore, with prices for students going through the roof (they tack on a profit margin that would make even Steve Jobs blush); the copying services, which makes it impossible to use the service if you want to have materials for classes because it takes so god-awful long; the buildings and grounds services, which means my office hasn't even been dusted for three years. There's only one thing left: faculty. And now that there are all these MOOCs, we're next. That'll leave the administrators. God bless their little little souls.
MACTECH ubi dolor ibi digitus