Doano the details. frown
Doano the right questions to ask.
Difficult to get in direct contact with
anyone except when they kinda' do a fly by.

but I'll do what I can to relay messages.

#1 : Does the member have to use the Same E-Mail
Address that they'd signed up with years ago? or
will will it go to a more recent one if they can
get as far as a Re-Set Request?