No one is giving anyone a pass, Dave. It's called expectations meet reality. You're dealing with minimum-wage high school kids with a day of training — not the chef at Che Expensivo — and neither the establishment nor it's employees are held accountable to the photography on the wall. If they give you an empty bun, that's another matter. But if they give you whatever ingredients are pictured and within an ounce or two of the advertised weight, they've met their obligation even if it ain't purity! It's a down & dirty fast food chain. A Ptomaine Palace, if you will. Get over it!