I have been spinning my wheels with customer support for three weeks now and they are clueless, so I thought I would ask you dear users for your input.

My OS is Leopard (10.5). I have a Blackberry Tour 9630. I synch with PocketMac. I have had many blackberrys in the past and have never had a problem. But now for some reason, contacts will not synch at all. Everything else (including Now up to Date calendar) synchs just fine. While I am in the contact program, I go to file, highlight synchronize but the option to synchronize with pocketmac is greyed out. I have completely deleted and reinstalled both the pocketmac and now programs as well as the most recent driver updates for everything. Please help.