Originally Posted By: "dleight"

Hi,

A client of mine is experiencing several crashes per day using Now UTD and Leopard. He has tried 5.3.1, the various 5.3.2 betas and the final version of 5.3.2 but his problem has persisted. Here's how he has described the problem (note that the "sw alias" file he refers to is the calendar data file:
Quote:

It takes me 2 times to open either the program either via the icon or my sw alias.
First time, nothing happens. I have to force quit (it says Ďnot responding) and when I force quit, it
Comes up with the report to apple.
Next time either open just fine.
But during the course of the day, this may happen 2 or 3 times depending if Iíve quit out or not or itís crashed on its own.


He also sent me the bug report for Apple. I'm not pasting it here because it is very, very long. I can provide it, however, if it will helpful.

Any ideas or assistance is greatly appreciated.

Daniel


This could either be an issue with the Now Up-to-Date program prefs, or the calendar data file. I would suggest refreshing the Now Up-to-Date program prefs and optimizing the local file, as follows :

1. Make sure you know where your primary calendar file is stored on your hard drive. You'll need to know where it is to set it as your primary file again at the end of this process.
2. Quit Now Up-to-Date (if it is running).
3. Open a new Finder window and select Home from the Go menu.
4. Once in your Home folder, go to: /Library/Preferences/
5. Find the files named com.nowsoftware.nowuptodate.plist and com.poweronsoftware.nowuptodate.plist and move them to the desktop.
6. Find the folder named Now Up-to-Date Prefs and move it to the desktop as well.
7. Launch Now Up-to-Date, open the File menu, select Open, make sure there is a checkmark next to the option "Make this my primary file," locate your Now Up-to-Date calendar file, highlight it and click Open.
8. Open the File menu, select Save As...Save the file as the same name and location as the original. Click Yes to replace the original. This step should be taken periodically to optimize the file.
9. Trash the items moved to the desktop in steps 5 and 6.

The 'poweronsoftware' file may not exist on your system. It is from an earlier version of Now Up-to-Date.
_________________________
Don Norcross
Technical Support - Now Software Inc