yea, they'll swap it but you arn't entitled to telephone support if there isn't apple care on the unit. That is only possible during the first 90 days. You would be best to take it to an apple authorized retailer or follow the instructions on their site to submit it as a defect unit.
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"Fix it 'til it Breaks."
Jacob - EiC & Director of Technology Mac Pro Quad 2.66 - 4GB RAM 160 GB SATA RAID 1 - 650 GB Storage Quad 19" Widescreen LCDs Accessorized to the Hilt