I have had that happen to me, I asked to speak with the manager, because the person on the phone was a complete moron. He put me on hold for about 10 -15 min. After that, I got a dial tone! I don't think pissed was sufficient... mad
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"Fix it 'til it Breaks."

Jacob - EiC & Director of Technology
Mac Pro Quad 2.66 - 4GB RAM
160 GB SATA RAID 1 - 650 GB Storage
Quad 19" Widescreen LCDs
Accessorized to the Hilt