Hell, I remember being a tech. You got the poor part right. Hell, people would bring their stuff in to diagnose first, pay us for diagnosis, then send it to Apple if it was cover under AppleCare (and was a PowerBook/iBook). They would pay for the fact that we would tell them exactly what was wrong, so it would come back fixed. And I don't think many places will service LaserWriters anymore. I've got a few fuser burns to prove my experience (with training a bad tech). I'm glad that there is a Genius that actually came to the store with experience though...I've wondered about that before.

MacBook 2GHz Intel Core 2 Duo w/ 2GB DDR2 RAM & 120GB SATA 5400RPM HDD
Canon Rebel XTI
Google Cr-48 Beta Laptop