Yeah, you might find Screenjelly handier than VNC whatever for some remote troubleshooting. Only 3-minute recordings at this point, but pretty cool nevertheless.

Just don't get this guy for a customer smile

Yeah, Screenjelly is a Y Combinator startup. You might find another one, Octopart, pretty cool, as well, as it's an electronics parts search engine. The distribution industry is still in the catalog dark ages (by design), and would like to kill it, as this sort of stuff leads to price transparency, and all that horrible bargain hunting online platform stuff. I believe these guys are also planning other search engines for other closed distribution ecosystems.

Ed

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Fine! Ethel/Kate/Starmillway