For this type of problem I recommend going to the Apple discussion forums and see what posters have to say about this issue. There may be some good info on how to get your situation resolved.

Let us know what you find.. if anything.

"If it turns out that President Barack Obama can make a deal with the most intransigent, hard-line, unreasonable, totalitarian mullahs in the world but not with Republicans? Maybe he’s not the problem."