I know it's not yours but if you can get an exact error message from her it may help, not sure if the numbers are for WEP or what.<br><br>Does she have success when she unplugs the modem as in taking power off of it, or is it unplugging the Ethernet cable that goes from the modem to the AE. How long does the success last?<br><br>------>#1 - JD's Trivia game<br><br>------>#2 - MM-MCF Trivia game